Charles Lamanna articles

Charles Lamanna

Corporate Vice President, Business & Industry Copilot – Microsoft

Charles leads the design, product development and engineering teams responsible for creating intelligent business applications and low-code platforms with generative AI. This spans products and services across Dynamics 365, the Power Platform, Copilot Studio, Copilot apps, and Nuance Enterprise. These products include business applications for Microsoft Copilot, low-code/no-code tools, industry cloud solutions, conversational AI, RPA, CRM, and ERP applications.

A person looking out the window smiling and talking into a mobile phone.

Published March 4, 2022

5 min read

Microsoft and Nuance: Unlocking the contact center of the future

This post is co-authored by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance The disruption of the pandemic has shifted customer service expectations, and for many brands, it has cemented superior customer experiences as one of the most important priorities for their organization.

Published May 25, 2021

3 min read

Build differentiated SaaS apps with Microsoft Industry Clouds

The past year has brought dramatic change to almost every facet of our lives. We have seen the same disruption play out across every industry, from retail to healthcare to financial services. Customer expectations are fundamentally altered, and it’s hard to imagine things going back to the way they once were.