![a group of people looking at a phone](https://www.microsoft.com/en-us/industry/blog/wp-content/uploads/2021/08/GettyImages-1266646950-300x200.webp)
Eric Basha articles
![a man wearing a suit and tie smiling and looking at the camera](https://www.microsoft.com/en-us/industry/blog/wp-content/uploads/2020/03/EricBasha-Head-shot-jpeg-Copy.jpg)
Eric Basha
Director of Business Strategy, Worldwide Government Industry
![a group of people looking at a phone](https://www.microsoft.com/en-us/industry/blog/wp-content/uploads/2021/08/GettyImages-1266646950-300x200.webp)
![a group of people walking down the street](https://www.microsoft.com/en-us/industry/blog/wp-content/uploads/2020/08/GettyImages-1217110346-300x200.webp)
How governments are delivering essential services while responding to the crisis
As COVID-19 continues to create challenges for governments, many are using technology to adapt to a “new normal” responding to new challenges while trying to deliver essential services to citizens.![senior woman and digital tablet](https://www.microsoft.com/en-us/industry/blog/wp-content/uploads/2020/03/iStock-452746925-300x200.webp)