Skip to main content
Industry

Sergio Ortega Cruz articles

Sergio Ortega Cruz
WW Business Strategy Leader for Artificial Intelligence, Government Industry
Published 
3 min read

Helping governments manage user identity 

Last year, when the Internal Revenue Service began enabling taxpayers to download their tax transcripts, 17 million people took advantage of the service, reducing phone, email, and in-person requests by 40 percent. The new IRS service is a great example of the kinds of government initiatives that can improve citizen services while reducing costs.
Published 
3 min read

The future of government 

Imagine a world where everything from roads to bridges to airplanes are maintained just in advance of them breaking down. A world in which sensors alert public safety agencies of safety hazards before they erupt into disasters.