Using generative AI to reinvent the contact center is an unparalleled opportunity not just to deepen customer relationships but to unlock new business value. With generative AI and the Microsoft Cloud, financial services businesses can optimize costs, reduce time to value, enhance collaboration, and use data to deliver more impactful business outcomes.
With Microsoft Cloud for Financial Services, our customers are managing financial services data at scale and building solutions that improve customer experiences and operational efficiencies.
Emerging global payment standard ISO 20022, put forth by the ISO technical committee responsible for the fields of banking and financial services, aims to create a common language and model for payments data, one that can be applied by any agent in the industry and implemented across any network.