Every organization wants AI that does more than answer questions. They want agents that make decisions, follow the way the business actually works and take action. Yet most agents still struggle with the same problem: they don’t truly understand the business they’re meant to serve.
The context they need already exists. It lives in the records, relationships, rules and processes your teams have built in Dynamics 365 and Power Platform over many years. The opportunity isn’t to start over. It’s to make that business knowledge available to Copilot and agents, so they can reason and act the way your best people do.
From understanding work to understanding the business
For years, the promise has been AI that understands your work. With business applications in Work IQ, now in public preview, Copilot and agents understand your business too. That shift comes down to three ideas:
- Model your business once. A shared semantic model gives every agent the same understanding of your data, how records relate and what your terms mean, so you don’t have to rebuild context agent by agent.
- Turn your playbook into business skills. Capture how your organization works, such as which criteria matter and when approval is required, as reusable skills that any agent can follow.
- Act with governance built in. With Agent 365, agents move from recommendations to governed actions that update systems of record within each user’s permissions, while IT stays in control.
Underneath it all is Microsoft Dataverse, the trusted data layer for Dynamics 365, Power Platform and Copilot Studio, and the secure home for the semantic models and skills that power Work IQ.
See it in action at PPCC 2026
At the Power Platform Community Conference in Las Vegas, you can see how these pieces come together and what they could mean for your organization. Start with Nirav Shah’s innovation session on Wednesday for the big picture. Then build your agenda around the outcomes you care about: grounding Copilot in business data, turning processes into agentic workflows, enabling agents to act safely and governing your data estate as AI scales.
Here’s a sneak peak of the new public preview capabilities we are launching to support that:
- Business Skills in the Power Apps Maker portal now includes an agentic experience to help you build and edit skills, along with version\ history and simpler ways to secure your business skills.
- Work IQ MCP Server in Copilot Studio can now also understand your business context. Learn more about Work IQ in Microsoft Copilot Studio here: Work IQ in Microsoft Copilot Studio (GitHub Copilot) – Microsoft Copilot Studio | Microsoft Learn
- Business Apps plugin in Cowork is now in Public Preview allowing you to get business context and take governed actions across your existing Dynamics 365 and Power Apps applications.
- The Dataverse Ask API lets you define semantic models for your business scenarios and ask questions in natural language, with multiple modes to match your performance and quality requirements. This feature is now available both as Web API and via Dataverse Connector. Learn more here: Use Dataverse Ask APIs for Natural-Language Questions (Preview) – Power Apps | Microsoft Learn
- Additional extensibility support for Dataverse across Claude Code, OpenAI Codex, GitHub Copilot:
- Dataverse plugin is now available in Cowork, allowing low code makers to connect to a Dataverse environment to manage and query their data.
- Invoking Custom API is now supported in Dataverse MCP Server.
- Microsoft Dataverse node in n8n allows n8n users to automate work in Dataverse and iterate it with other applications. Learn more here: Microsoft Dataverse | Nodes | n8n Docs
Full lineup of Dataverse and Work IQ sessions
Sunday, October 25
Workshop: Agents Meet Business Applications in Work IQ: Ground Copilot in Dataverse Data
- Sun, Oct 25 from 9:00 AM to 4:00 PM PT | Nathan Helgren, Kent Weare, Daniel Laskewitz, Rohith Chetla
- Abstract: In this full-day, hands-on workshop, you’ll ground Copilot in your Dataverse data with Work IQ. Using GitHub Copilot, you will be able to create schema, plugins, security roles, and business skills all through using Copilot assisted coding. No-code based business skill creation and management in Power Platform allows for greater control of your skills. You’ll leave with working patterns and skills you can take back to your organization.
Tuesday, October 27
Roundtable: Teaching Copilot Your Business: Translating Business Processes Into Agentic Workflows
- Tue, Oct 27 from 11:30 AM to 12:30 PM PT | Room 352 | Divya Rajaram, Jennifer Bost
- Abstract: How do you turn the way your business actually runs into workflows an agent can follow? Join this interactive discussion on mapping processes, rules and data into agentic workflows, and share what’s working in your organization.
Session: Turn Dynamics 365 and Power Platform into agent-ready context with Dataverse
- Tue, Oct 27 from 2:00 PM to 3:00 PM PT | Chairmans BR 368 | Prithvi Khosla, Nathan Helgren, Jason Huang
- Abstract: Your Dynamics 365 and Power Platform data already holds your business context. Learn how Dataverse turns that data into context agents can understand, reason over and act on.
Roundtable: Expanding Agents with Connectors and MCPs
- Tue, Oct 27 from 2:00 PM to 3:00 PM PT | Room 351 | Rohith Chetla, Jennifer Bost, Sabin Nair, Mankirat Kaur Bajwa
- Abstract: Agents get more useful as they reach more of your systems. Join the product team to discuss how connectors and Model Context Protocol (MCP) servers extend what your agents can see and do, and help shape what comes next.
Lightning Talk: Beyond Keywords: The Future of Search is Intent in Dataverse
- Tue, Oct 27 from 6:00 PM to 6:30 PM PT | Microsoft Theater, Expo Hall | Sophia Ma, Jason Huang
- Abstract: Search in Power Apps keeps getting better. Whether you’re looking up a record to fill in a form or searching globally for a direct answer, search is shifting from matching keywords to understanding intent. In this fast-paced talk, see how Dataverse search helps users and agents find what they mean, not only what they type.
Wednesday, October 28
Innovation Session: Transforming the Way Your Business Operates: Agents, Data, Work IQ, and Agent 365
- Wed, Oct 28 from 11:30 AM to 12:30 PM PT | MGM Grand Garden Arena | Nirav Shah
- Abstract: Don’t miss this headline session on how agents, data, Work IQ and Agent 365 come together to change how work gets done. Get the vision, the roadmap and a look at how organizations are putting agentic business operations to work.
Lightning Talk: Business Applications in Work IQ brings your Dataverse data into chat and Declarative Agents
- Wed, Oct 28 from 1:25 PM to 1:50 PM PT | Microsoft Theater, Expo Hall | Nathan Helgren
- Abstract: See how Business Applications in Work IQ bring Dataverse data into Microsoft 365 Copilot chat and declarative agents, so users get answers grounded in business data without leaving their flow of work.
Session: Why Enterprise Agents Fail; and the Microsoft IQ Answer
- Wed, Oct 28 from 3:30 PM to 4:30 PM PT | Premier BR 310 | Sharad Bajaj, Julie Koesmarno, James Oleinik, Robert Bruckner
- Abstract: What does it take to move enterprise agents from promising pilots to production? Discover how your existing Business Applications with Work IQ can already help Copilot and agents understand your business, act within your processes, and operate reliably and safely at scale.
Session: Beyond Search: Enabling Agents to Operate Business-Critical Systems
- Wed, Oct 28 from 3:30 PM to 4:30 PM PT | Premier BR 319 | Anurag Handa, Sabin Nair, Mankirat Kaur Bajwa
- Abstract: Most enterprise agents stop at finding information. The real opportunity is turning that understanding into action across the systems where your business actually runs, including those beyond Microsoft. Explore how Work IQ, connectors, Model Context Protocol (MCP), and reusable business skills bring business context and actions together across third-party and custom systems.
Thursday, October 29
Roundtable: Is Your Data Platform Ready for AI-Native Applications?
- Thu, Oct 29 from 10:45 AM to 11:45 AM PT | Room 350 | Tommy Graham, Jennifer Bost
- Abstract: AI-native applications put new demands on your data platform. Bring your questions and experiences to this open discussion on readiness, architecture and the practical steps to prepare your data for AI.
Session: Under the Hood: Dataverse, Copilot and Work IQ
- Thu, Oct 29 from 12:00 PM to 1:00 PM PT | Premier BR 319 | Massimo Gatti, Nitish Jain, Jeff Anderson
- Abstract: Go deep on the architecture that connects Dataverse, Copilot and Work IQ. See how data flows, how new intelligence primitives improve agent efficiency and what it means for the solutions you build.
Session: From Requirement to PR: Pro-Dev on Dataverse with Coding Agents
- Thu, Oct 29 from 12:00 PM to 1:00 PM PT | Chairmans BR 368 | Kent Weare, Viraj Malkar, Rashmi Mansur
- Abstract: Watch coding agents take a business requirement all the way to a pull request on Dataverse. Learn how pro developers can speed up delivery while keeping quality and control.
Session: Right-Size & Secure Your Data Estate: Governing & Managing Dataverse and Dynamics 365
- Thu, Oct 29 from 2:30 PM to 3:30 PM PT | Grand Ballroom 119 | Tommy Graham, Alex Peck, Paul Liew
- Abstract: As agents scale, so does your data estate. Learn practical strategies to right-size storage, enforce governance and secure Dataverse and Dynamics 365 so your organization can adopt AI with confidence.
See vision become reality at PPCC 2026
Throughout PPCC 2026, you’ll see that vision become reality: Copilot and agents that understand your business, follow your playbook and act with confidence. Your next chapter of AI transformation starts with the data, processes and expertise your organization already has. Join us in Las Vegas, October 25–29, 2026. We can’t wait to meet you and see what you build next.
- Join us at PPCC 2026: Power Platform Community Conference 2026 | Las Vegas
- Watch the deep dive video: Deep Dive into Workplace intelligence unleashed: Business Apps in Work IQ
- Read the blog: Work IQ: Business and workplace intelligence in the flow of work – Microsoft Dynamics 365 Blog
- Read the docs: Business Applications in Work IQ – Power Apps | Microsoft Learn
