XC Research Blog
I’m in the enviable position of hearing what my research colleagues are working on within my team and in other groups at the company. I’m also regularly reading what other researchers are posting. This gives me a broad perspective about…
By Hilary Dwyer, Ph.D. Image credit: iStock My colleague Nancy Perry recently posted about how we’re driving a customer-driven mindset in our organization. Why are we focusing on this? We believe that a key piece of successful product making is…
For a Researcher meeting with a customer – even for almost any one-on-one conversation – silence is a useful tool. When Researchers give customers space to talk, to talk some more, and to consider what they’ve just said, we can…
Growth Mindset – It’s something you need to continually be working at rather than thinking you have it or don’t. Nothing demonstrates this more than conflict, in the context of ideas, information or opinions that conflict with our own. You’re…
A responsible approach to innovation
The intersection of desirability, feasibility, and viability is seen as the sweet spot for innovation; these attributes are the cornerstones of Design Thinking. But what else should be considered? Here are some ideas to approach innovation responsibly, so you can…
Human beings are creatures of habit*. Our routine behaviors are repeated regularly, often without our conscious awareness. When designing for AI experiences, such as voice or assistive features, we are competing with long-standing habits that people have formed to complete tasks. For teams working in this space, changing these habits means connecting a user’s problem…
The Human Insights Library traces connections and insights found by researchers and data scientists and can be accessed and authored by anyone within the company. Learn how this living body of knowledge has made research more durable and timeless.
In the wake of Covid-19, countless businesses and communities around the world have shifted to remote and work-from-home environments. This rapid shift placed an unforeseen burden on IT Administrators and the ecosystems that support them, so a team of researchers…
Create timeless research and contribute to a curated body of knowledge, rather than pursuing the “need for speed”. As this article shows, think more about the long term and your research will become less disposable.