Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
Brent Hecht
Partner Director of Applied Science
Publications
Publications by Year
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Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
March 2024
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
-
Learning Causal Effects on Hypergraphs
Jing Ma, Mengting Wan, Longqi Yang, Jundong Li, Brent Hecht, Jaime Teevan
2022 SIGKDD Conference on Knowledge Discovery and Data Mining | August 2022
KDD Best Paper Award 2022
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
-
The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
-
How Work From Home Affects Collaboration: A Large-Scale Study of Information Workers in a Natural Experiment During COVID-19.
Longqi Yang, Sonia Jaffe, David Holtz, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Shah, Kevin Sherman, Chia-Jung Lee, Brent Hecht, Jaime Teevan
July 2020
Publications by Research Area
-
Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
March 2024
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
Learning Causal Effects on Hypergraphs
Jing Ma, Mengting Wan, Longqi Yang, Jundong Li, Brent Hecht, Jaime Teevan
2022 SIGKDD Conference on Knowledge Discovery and Data Mining | August 2022
KDD Best Paper Award 2022
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
-
Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
-
Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
How Work From Home Affects Collaboration: A Large-Scale Study of Information Workers in a Natural Experiment During COVID-19.
Longqi Yang, Sonia Jaffe, David Holtz, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Shah, Kevin Sherman, Chia-Jung Lee, Brent Hecht, Jaime Teevan
July 2020
-
Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
March 2024
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
-
Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
How Work From Home Affects Collaboration: A Large-Scale Study of Information Workers in a Natural Experiment During COVID-19.
Longqi Yang, Sonia Jaffe, David Holtz, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Shah, Kevin Sherman, Chia-Jung Lee, Brent Hecht, Jaime Teevan
July 2020
-
Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
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Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
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The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
Publications by Type
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Generative AI in Real-World Workplaces
Sonia Jaffe, Neha Parikh Shah, Jenna Butler, Alex Farach, Alexia Cambon, Brent Hecht, Michael Schwarz, Jaime Teevan
MSR-TR-2024-29 | July 2024
Published by Microsoft
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Early LLM-based Tools for Enterprise Information Workers Likely Provide Meaningful Boosts to Productivity
Alexia Cambon, Brent Hecht, Benjamin Edelman, Donald Ngwe, Sonia Jaffe, Amy Heger, Mihaela Vorvoreanu, Sida Peng, Jake Hofman, Alex Farach, Margarita Bermejo-Cano, Eric Knudsen, James Bono, Hardik Sanghavi, Sofia Spatharioti, David Rothschild, Daniel G. Goldstein, Eirini Kalliamvakou, Peter Cihon, Mert Demirer, Michael Schwarz, Jaime Teevan
MSR-TR-2023-43 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The New Future of Work: Research from Microsoft into the Pandemic’s Impact on Work Practices
Jaime Teevan, Brent Hecht, Sonia Jaffe, Nancy Baym, Rachel Bergmann, Matt Brodsky, Bill Buxton, Jenna Butler, Adam Coleman, Mary Czerwinski, Brian Houck, Ginger Hudson, Shamsi Iqbal, Chandra Maddila, Kate Nowak, Emily Peloquin, Ricardo Reyna Fernandez, Sean Rintel, Abigail Sellen, Tiffany Smith, Margaret-Anne Storey, Siddharth Suri, Hana Wolf, Longqi Yang
MSR-TR-2021-1 | January 2021
Published by Microsoft
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Interpretable User Satisfaction Estimation for Conversational Systems with Large Language Models
Ying-Chun Lin, Jennifer Neville, Jack W. Stokes, Longqi Yang, Tara Safavi, Mengting Wan, Scott Counts, Siddharth Suri, Reid Andersen, Xiaofeng Xu, Deepak Gupta, Sujay Kumar Jauhar, Xia Song, Georg Buscher, Saurabh Tiwary, Brent Hecht, Jaime Teevan
March 2024
How Work From Home Affects Collaboration: A Large-Scale Study of Information Workers in a Natural Experiment During COVID-19.
Longqi Yang, Sonia Jaffe, David Holtz, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Shah, Kevin Sherman, Chia-Jung Lee, Brent Hecht, Jaime Teevan
July 2020
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Climate mitigation potentials of teleworking are sensitive to changes in lifestyle and workplace rather than ICT usage
Yanqiu Tao, Longqi Yang, Sonia Jaffe, Fereshteh Amini, Peter Bergen, Brent Hecht, Fengqi You
Proceedings of the National Academy of Sciences of the United States of America | September 2023, Vol 120
The effects of remote work on collaboration among information workers
Longqi Yang, David Holtz, Sonia Jaffe, Siddharth Suri, Shilpi Sinha, Jeffrey Weston, Connor Joyce, Neha Parikh Shah, Kevin Sherman, Brent Hecht, Jaime Teevan
Nature Human Behaviour | September 2021
Responsible computing during COVID-19 and beyond
Solon Barocas, Asia J. Biega, Margarita Boyarskaya, Kate Crawford, Hal Daumé III, Miro Dudík, Benjamin Fish, Mary L. Gray, Brent Hecht, Alexandra Olteanu, Forough Poursabzi-Sangdeh, Luke Stark, Jennifer Wortman Vaughan, Hanna Wallach, Marion Zepf
Communications of the ACM | July 2021, Vol 67(7): pp. 30-32
https://doi.org/10.1145/3466612
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Learning Causal Effects on Hypergraphs
Jing Ma, Mengting Wan, Longqi Yang, Jundong Li, Brent Hecht, Jaime Teevan
2022 SIGKDD Conference on Knowledge Discovery and Data Mining | August 2022
KDD Best Paper Award 2022
Learning to Represent Human Motives for Goal-directed Web Browsing
Jyun-Yu Jiang, Chia-Jung Lee, Longqi Yang, Bahar Sarrafzadeh, Brent Hecht, Jaime Teevan
15th ACM Conference on Recommender Systems | August 2021
Large Scale Analysis of Multitasking Behavior During Remote Meetings
Hancheng Cao, Chia-Jung Lee, Shamsi Iqbal, Mary Czerwinski, Priscilla Wong, Sean Rintel, Brent Hecht, Jaime Teevan, Longqi Yang
CHI 2021 | May 2021
Honorable Mention