Towards Measuring and Modeling “Culture” in LLMs: A Survey
Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
EMNLP 2024 | November 2024
Jacki O'Neill
Director of Microsoft Research Africa, Nairobi
Publications
Publications by Year
-
Dukawalla: Voice Interfaces for Small Businesses in Africa
Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
November 2024
Working with Generative AI: We need more African Voices, Real African Voices
Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
November 2024
White Paper on AI and the Future of Work in Africa
Jacki O'Neill, Vukosi Marivate, Barbara Glover, Winnie Karanu, Girmaw Abebe Tadesse, et.al.
May 2024
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
-
“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
LREC | June 2022
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
CHI 2022 | April 2022
-
A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
LAW | EMNLP | December 2021
-
Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
Naveena Karusala, Ding Wang, Jacki O'Neill
CHI 2020 | April 2020
Please Call the Specialism: Using WeChat to Support Patient Care in China
Ding Wang, Santosh Kale , Jacki O'Neill
CHI 2020 | April 2020
The Unbearable Modernity of Mobile Money: Technical Report
Ishita Ghosh, Jacki O'Neill
MSR-TR-2020-6 | March 2020
Published by Microsoft
The Unbearable Modernity of Mobile Money
Ishita Ghosh, Jacki O'Neill
Journal of Computer Supported Co-operative Work | February 2020
-
Rethinking Financial Inclusion: From Access to Autonomy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
Computer-Human Interaction | March 2019
Designing a financial management smartphone app for users with mixed literacies
Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
2019 Information and Communication Technologies and Development | January 2019
Rethinking MOOCs: The Promises for Better Education in India
David Nemer, Jacki O'Neill (jaoneil)
International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
-
Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
Article No. 72
‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
Computer Supported Co-operative Work (CSCW) | November 2018
CSCW Best Paper
Prayana: Intermediated Financial Management in Resource-Constrained Settings
Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
CHI 2018 Conference on Human Factors in Computing Systems | April 2018
'Best of India' Award at IndiaHCI 2018
-
Working Digital Money into a Cash Economy
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
MSR-TR-2017-57 | December 2017
Published by Microsoft
Prayana: A Journey Towards Financial Inclusion
Apurv Mehra, Sambhav Satija, Jacki O'Neill
ICTD'17 | December 2017
How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
INTERACT 2017 | September 2017
Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
-
Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
Joseph Kasera, Jacki O'Neill, Nic Bidwell
Proceedings of the First African Conference on Human Computer Interaction | November 2016
ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
June 2016
The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
June 2016
Peer-to-peer in the workplace: A view from the road
Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
CHI Conference on Human Factors in Computing Systems | May 2016
Honorable Mention
Does the Sharing Economy do any Good?
Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
March 2016
Turking In A Global Labour Market
David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
Computer Supported Cooperative Work (CSCW) | January 2016
This is an almost final version, the final version is on the Springer site
-
Revisiting CGNet Swara and its Impact in Rural India
Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
May 2015
Blended Learning in Indian Colleges with Massively Empowered Classroom
Ed Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Viraj Kumar, Bill Thies
March 2015
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
March 2015
Best of CSCW honorable mention
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
ACM Conference on Computer-Supported Cooperative Work | March 2015
Best of CSCW honorable mention
-
Turk-Life in India
Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
Proceedings of Group 2014 | November 2014
Ethnography in Parallel
Jacki O'Neill, Rinku Gajera
COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems | May 2014
COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems
Being a turker
Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta, Martin, David
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, pp. 224-235. | February 2014
-
Relationship-based Business Process Crowdsourcing?
Jacki O'Neill, David Martin
January 2013
-
Lifting the mantle of protection from Weber’s presuppositions in his theory of bureaucracy
Graham Button, David Martin, Jacki O'Neill, Tommaso Colombino
Human Studies | May 2012
-
When a little knowledge isn’t a dangerous thing
Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
May 2011
The times they are a-changin’: mobile payments in india
Deepti Kumar, David Martin, Jacki O'Neill
April 2011
From ethnographic study to mixed reality: a remote collaborative troubleshooting system
Jacki O'Neill, Stefania Castellani, Frederic Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai
March 2011
-
Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
Computer Supported Cooperative Work, 2 | Published by Springer | 2010
Event extraction for legal case building and reasoning
Nikolaos Lagos, Frederique Segond, Stefania Castellani, Jacki O'Neill
Intelligent Information Processing V | January 2010
-
Talking about (my) Generation’: Creativity, Practice, Technology & Talk
David Martin, Jacki O'Neill, Dave Randall
September 2009
Designing for diagnosing: Introduction to the special issue on diagnostic work
Monika Büscher, Jacki O'Neill, John Rooksby
Computer Supported Cooperative Work (CSCW) | June 2009
Designing technology as an embedded resource for troubleshooting
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
Computer Supported Cooperative Work (CSCW) | June 2009
-
Asymmetrical collaboration in print shop-customer relationships
Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
September 2007
-
The practical indispensability of articulation work to immediate and remote help-giving
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
November 2006
-
Representations Can be Good Enough
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
January 2005
Publications by Research Area
-
Towards Measuring and Modeling “Culture” in LLMs: A Survey
Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
EMNLP 2024 | November 2024
Dukawalla: Voice Interfaces for Small Businesses in Africa
Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
November 2024
Working with Generative AI: We need more African Voices, Real African Voices
Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
November 2024
White Paper on AI and the Future of Work in Africa
Jacki O'Neill, Vukosi Marivate, Barbara Glover, Winnie Karanu, Girmaw Abebe Tadesse, et.al.
May 2024
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
INTERACT 2017 | September 2017
-
Towards Measuring and Modeling “Culture” in LLMs: A Survey
Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
EMNLP 2024 | November 2024
Dukawalla: Voice Interfaces for Small Businesses in Africa
Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
November 2024
Working with Generative AI: We need more African Voices, Real African Voices
Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
November 2024
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
CHI 2022 | April 2022
Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
Naveena Karusala, Ding Wang, Jacki O'Neill
CHI 2020 | April 2020
Please Call the Specialism: Using WeChat to Support Patient Care in China
Ding Wang, Santosh Kale , Jacki O'Neill
CHI 2020 | April 2020
The Unbearable Modernity of Mobile Money: Technical Report
Ishita Ghosh, Jacki O'Neill
MSR-TR-2020-6 | March 2020
Published by Microsoft
The Unbearable Modernity of Mobile Money
Ishita Ghosh, Jacki O'Neill
Journal of Computer Supported Co-operative Work | February 2020
Rethinking Financial Inclusion: From Access to Autonomy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
Computer-Human Interaction | March 2019
Rethinking MOOCs: The Promises for Better Education in India
David Nemer, Jacki O'Neill (jaoneil)
International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
Computer Supported Co-operative Work (CSCW) | November 2018
CSCW Best Paper
Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
Article No. 72
Prayana: Intermediated Financial Management in Resource-Constrained Settings
Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
CHI 2018 Conference on Human Factors in Computing Systems | April 2018
'Best of India' Award at IndiaHCI 2018
Working Digital Money into a Cash Economy
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
MSR-TR-2017-57 | December 2017
Published by Microsoft
Prayana: A Journey Towards Financial Inclusion
Apurv Mehra, Sambhav Satija, Jacki O'Neill
ICTD'17 | December 2017
Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
Joseph Kasera, Jacki O'Neill, Nic Bidwell
Proceedings of the First African Conference on Human Computer Interaction | November 2016
ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
June 2016
The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
June 2016
Peer-to-peer in the workplace: A view from the road
Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
CHI Conference on Human Factors in Computing Systems | May 2016
Honorable Mention
Does the Sharing Economy do any Good?
Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
March 2016
Turking In A Global Labour Market
David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
Computer Supported Cooperative Work (CSCW) | January 2016
This is an almost final version, the final version is on the Springer site
Revisiting CGNet Swara and its Impact in Rural India
Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
May 2015
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
March 2015
Best of CSCW honorable mention
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
ACM Conference on Computer-Supported Cooperative Work | March 2015
Best of CSCW honorable mention
Turk-Life in India
Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
Proceedings of Group 2014 | November 2014
Ethnography in Parallel
Jacki O'Neill, Rinku Gajera
COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems | May 2014
COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems
Being a turker
Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta, Martin, David
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, pp. 224-235. | February 2014
Relationship-based Business Process Crowdsourcing?
Jacki O'Neill, David Martin
January 2013
When a little knowledge isn’t a dangerous thing
Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
May 2011
The times they are a-changin’: mobile payments in india
Deepti Kumar, David Martin, Jacki O'Neill
April 2011
From ethnographic study to mixed reality: a remote collaborative troubleshooting system
Jacki O'Neill, Stefania Castellani, Frederic Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai
March 2011
Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
Computer Supported Cooperative Work, 2 | Published by Springer | 2010
Talking about (my) Generation’: Creativity, Practice, Technology & Talk
David Martin, Jacki O'Neill, Dave Randall
September 2009
Designing technology as an embedded resource for troubleshooting
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
Computer Supported Cooperative Work (CSCW) | June 2009
Designing for diagnosing: Introduction to the special issue on diagnostic work
Monika Büscher, Jacki O'Neill, John Rooksby
Computer Supported Cooperative Work (CSCW) | June 2009
Asymmetrical collaboration in print shop-customer relationships
Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
September 2007
The practical indispensability of articulation work to immediate and remote help-giving
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
November 2006
Representations Can be Good Enough
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
January 2005
-
Working with Generative AI: We need more African Voices, Real African Voices
Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
November 2024
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
Naveena Karusala, Ding Wang, Jacki O'Neill
CHI 2020 | April 2020
Please Call the Specialism: Using WeChat to Support Patient Care in China
Ding Wang, Santosh Kale , Jacki O'Neill
CHI 2020 | April 2020
The Unbearable Modernity of Mobile Money: Technical Report
Ishita Ghosh, Jacki O'Neill
MSR-TR-2020-6 | March 2020
Published by Microsoft
The Unbearable Modernity of Mobile Money
Ishita Ghosh, Jacki O'Neill
Journal of Computer Supported Co-operative Work | February 2020
Rethinking Financial Inclusion: From Access to Autonomy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
Computer-Human Interaction | March 2019
Designing a financial management smartphone app for users with mixed literacies
Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
2019 Information and Communication Technologies and Development | January 2019
Rethinking MOOCs: The Promises for Better Education in India
David Nemer, Jacki O'Neill (jaoneil)
International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
Computer Supported Co-operative Work (CSCW) | November 2018
CSCW Best Paper
Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
Article No. 72
Prayana: Intermediated Financial Management in Resource-Constrained Settings
Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
CHI 2018 Conference on Human Factors in Computing Systems | April 2018
'Best of India' Award at IndiaHCI 2018
Working Digital Money into a Cash Economy
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
MSR-TR-2017-57 | December 2017
Published by Microsoft
Prayana: A Journey Towards Financial Inclusion
Apurv Mehra, Sambhav Satija, Jacki O'Neill
ICTD'17 | December 2017
Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
June 2016
The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
June 2016
Peer-to-peer in the workplace: A view from the road
Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
CHI Conference on Human Factors in Computing Systems | May 2016
Honorable Mention
Turking In A Global Labour Market
David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
Computer Supported Cooperative Work (CSCW) | January 2016
This is an almost final version, the final version is on the Springer site
Revisiting CGNet Swara and its Impact in Rural India
Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
May 2015
Turk-Life in India
Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
Proceedings of Group 2014 | November 2014
Relationship-based Business Process Crowdsourcing?
Jacki O'Neill, David Martin
January 2013
Lifting the mantle of protection from Weber’s presuppositions in his theory of bureaucracy
Graham Button, David Martin, Jacki O'Neill, Tommaso Colombino
Human Studies | May 2012
When a little knowledge isn’t a dangerous thing
Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
May 2011
The times they are a-changin’: mobile payments in india
Deepti Kumar, David Martin, Jacki O'Neill
April 2011
Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
Computer Supported Cooperative Work, 2 | Published by Springer | 2010
Talking about (my) Generation’: Creativity, Practice, Technology & Talk
David Martin, Jacki O'Neill, Dave Randall
September 2009
Designing technology as an embedded resource for troubleshooting
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
Computer Supported Cooperative Work (CSCW) | June 2009
Designing for diagnosing: Introduction to the special issue on diagnostic work
Monika Büscher, Jacki O'Neill, John Rooksby
Computer Supported Cooperative Work (CSCW) | June 2009
Asymmetrical collaboration in print shop-customer relationships
Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
September 2007
The practical indispensability of articulation work to immediate and remote help-giving
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
November 2006
Representations Can be Good Enough
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
January 2005
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
CHI 2022 | April 2022
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
-
“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The Unbearable Modernity of Mobile Money: Technical Report
Ishita Ghosh, Jacki O'Neill
MSR-TR-2020-6 | March 2020
Published by Microsoft
The Unbearable Modernity of Mobile Money
Ishita Ghosh, Jacki O'Neill
Journal of Computer Supported Co-operative Work | February 2020
Rethinking Financial Inclusion: From Access to Autonomy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
Computer-Human Interaction | March 2019
Rethinking MOOCs: The Promises for Better Education in India
David Nemer, Jacki O'Neill (jaoneil)
International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
Computer Supported Co-operative Work (CSCW) | November 2018
CSCW Best Paper
Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
Article No. 72
Prayana: Intermediated Financial Management in Resource-Constrained Settings
Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
CHI 2018 Conference on Human Factors in Computing Systems | April 2018
'Best of India' Award at IndiaHCI 2018
Working Digital Money into a Cash Economy
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
MSR-TR-2017-57 | December 2017
Published by Microsoft
Prayana: A Journey Towards Financial Inclusion
Apurv Mehra, Sambhav Satija, Jacki O'Neill
ICTD'17 | December 2017
How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
INTERACT 2017 | September 2017
Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
Joseph Kasera, Jacki O'Neill, Nic Bidwell
Proceedings of the First African Conference on Human Computer Interaction | November 2016
ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
June 2016
The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
June 2016
Peer-to-peer in the workplace: A view from the road
Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
CHI Conference on Human Factors in Computing Systems | May 2016
Honorable Mention
Does the Sharing Economy do any Good?
Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
March 2016
Turking In A Global Labour Market
David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
Computer Supported Cooperative Work (CSCW) | January 2016
This is an almost final version, the final version is on the Springer site
Revisiting CGNet Swara and its Impact in Rural India
Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
May 2015
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
March 2015
Best of CSCW honorable mention
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
ACM Conference on Computer-Supported Cooperative Work | March 2015
Best of CSCW honorable mention
Blended Learning in Indian Colleges with Massively Empowered Classroom
Ed Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Viraj Kumar, Bill Thies
March 2015
Turk-Life in India
Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
Proceedings of Group 2014 | November 2014
Relationship-based Business Process Crowdsourcing?
Jacki O'Neill, David Martin
January 2013
The times they are a-changin’: mobile payments in india
Deepti Kumar, David Martin, Jacki O'Neill
April 2011
-
Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
LREC | June 2022
A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
LAW | EMNLP | December 2021
Designing a financial management smartphone app for users with mixed literacies
Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
2019 Information and Communication Technologies and Development | January 2019
Event extraction for legal case building and reasoning
Nikolaos Lagos, Frederique Segond, Stefania Castellani, Jacki O'Neill
Intelligent Information Processing V | January 2010
-
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
-
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
-
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
Publications by Type
-
Dukawalla: Voice Interfaces for Small Businesses in Africa
Elizabeth Ankrah, Stephanie Nyairo, Mercy Muchai, Kagonya Awori, Millicent Ochieng, Mark Kariuki, Jacki O'Neill
November 2024
Working with Generative AI: We need more African Voices, Real African Voices
Najeeb G. Abdulhamid, Stephanie Nyairo, Jacki O'Neill
November 2024
-
Towards Measuring and Modeling “Culture” in LLMs: A Survey
Muhammad Farid Adilazuarda, Sagnik Mukherjee, Pradhyumna Lavania, Siddhant Singh, Ashutosh Dwivedi, Alham Fikri Aji, Jacki O'Neill, Ashutosh Modi, M. Choudhury
EMNLP 2024 | November 2024
Can Large Language Models Support Medical Facilitation Work? A Speculative Analysis
Najeeb G. Abdulhamid, Millicent Ochieng, Kalika Bali, Elizabeth Ankrah, Naveena Karusala, Keshet Ronen, Jacki O'Neill
4th African Human Computer Interaction Conference Proceedings (AfriCHI) | November 2023
“It’s only when somebody says a tool worked for them that I believe it will work for me”: Socio-tecture as a lens for digital transformation
Kagonya Awori, Melisa Achoko Allela, Stephanie Nyairo, Samuel Chege Maina, Jacki O'Neill
2022 Conference on Computer Supported Cooperative Work | November 2022
Language Patterns and Behaviour of the Peer Supporters in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Keshet Ronen, Millicent Ochieng, Kagonya Awori, Jacki O'Neill
LREC | June 2022
Platformisation of Digital Financial Services (DFS): The Journey of DFS in the Global North and Global South
Pranjal Jain, Alex Jordan Blandin, Jacki O'Neill, Mark Perry, Matt Roach, Matt Jones, Samia Ibtasam, Heloisa Candello, Beni Chugh, Suleman Shahid
CHI 2022 | April 2022
A Linguistic Annotation Framework to Study Interactions in Multilingual Healthcare Conversational Forums
Ishani Mondal, Kalika Bali, Mohit Jain, Monojit Choudhury, Ashish Sharma, Evans Gitau, Jacki O'Neill, Kagonya Awori, Sarah Gitau
LAW | EMNLP | December 2021
Making Chat at Home in the Hospital: Exploring Chat Use by Nurses
Naveena Karusala, Ding Wang, Jacki O'Neill
CHI 2020 | April 2020
Please Call the Specialism: Using WeChat to Support Patient Care in China
Ding Wang, Santosh Kale , Jacki O'Neill
CHI 2020 | April 2020
Talking about Chat at Work in the Global South: An Ethnographic Study of Chat Use in India and Kenya
Moira McGregor, Nicola J Bidwell, Vidya Sarangapani, Jonathan Appavoo, Jacki O'Neill (jaoneil)
Computer-Human Interaction | March 2019
Designing a financial management smartphone app for users with mixed literacies
Udayan Tandon, Lavanya Siri, Apurv Mehra, Jacki O'Neill
2019 Information and Communication Technologies and Development | January 2019
‘We can go anywhere’: Understanding independence through a case study of ride-hailing use by people with visual impairments in metropolitan India
Vaishnav Kameswaran, Jatin Gupta, Joyojeet Pal (jopal), Sile O’Modhrain, Tiffany C. Veinot, Robin N. Brewer, Aakanksha Parameshwar, Vidhya Y, Jacki O'Neill
Computer Supported Co-operative Work (CSCW) | November 2018
CSCW Best Paper
Prayana: Intermediated Financial Management in Resource-Constrained Settings
Apurv Mehra, Srihari Hulikal Muralidhar, Sambhav Satija, Anupama Dhareshwar, Jacki O'Neill
CHI 2018 Conference on Human Factors in Computing Systems | April 2018
'Best of India' Award at IndiaHCI 2018
Prayana: A Journey Towards Financial Inclusion
Apurv Mehra, Sambhav Satija, Jacki O'Neill
ICTD'17 | December 2017
How do you want your chatbot? An exploratory Wizard-of-Oz study with young, urban Indians
Indrani Medhi Thies (indranim), Jacki O'Neill (jaoneil), Nandita Menon, Sneha Magapu, Manisha Subramony
INTERACT 2017 | September 2017
Sociality, Tempo & Flow: Learning from Namibian Ride-sharing
Joseph Kasera, Jacki O'Neill, Nic Bidwell
Proceedings of the First African Conference on Human Computer Interaction | November 2016
ICT-Enabled Grievance Redressal in Central India: A Comparative Analysis
Meghana Marathe, Jacki O'Neill, Paromita Pain, Bill Thies
June 2016
The Increasing Sophistication of Mobile Media Sharing in Lower-Middle-Class Bangalore
Jacki O'Neill, Kentaro Toyama, Jay Chen, Berthel Tate, Aysha Siddique
June 2016
Peer-to-peer in the workplace: A view from the road
Syed Ishtiaque Ahmed, Nicola J. Bidwell, Himanshu Zade, Srihari Hulikal Muralidhar, Anupama Dhareshwar, Baneen Karachiwala, Cedrick N. Tandong, Jacki O'Neill
CHI Conference on Human Factors in Computing Systems | May 2016
Honorable Mention
Does the Sharing Economy do any Good?
Tawanna R. Dillahunt, Loren Terveen, Airi Lampinen, Cory Kendrick, Jacki O'Neill
March 2016
Revisiting CGNet Swara and its Impact in Rural India
Meghana Marathe, Jacki O'Neill, Paromita Pain, William Thies, Bill Thies
May 2015
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
March 2015
Best of CSCW honorable mention
KrishiPustak: A Social Networking System for Low- Literate Farmers
Indrani Medhi Thies, Pedro Ferreira, Nakull Gupta, Jacki O'Neill, Ed Cutrell
ACM Conference on Computer-Supported Cooperative Work | March 2015
Best of CSCW honorable mention
Blended Learning in Indian Colleges with Massively Empowered Classroom
Ed Cutrell, Jacki O'Neill, Srinath Bala, B. Nitish, Andrew Cross, Viraj Kumar, Bill Thies
March 2015
Turk-Life in India
Neha Gupta, David Martin, Ben Hanrahan, Jacki O'Neill
Proceedings of Group 2014 | November 2014
Ethnography in Parallel
Jacki O'Neill, Rinku Gajera
COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems | May 2014
COOP 2014-Proceedings of the 11th International Conference on the Design of Cooperative Systems
Being a turker
Benjamin V. Hanrahan, Jacki O'Neill, Neha Gupta, Martin, David
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing, pp. 224-235. | February 2014
Relationship-based Business Process Crowdsourcing?
Jacki O'Neill, David Martin
January 2013
When a little knowledge isn’t a dangerous thing
Jacki O'Neill, David Martin, Tommaso Colombino, Antonietta Grasso
May 2011
The times they are a-changin’: mobile payments in india
Deepti Kumar, David Martin, Jacki O'Neill
April 2011
From ethnographic study to mixed reality: a remote collaborative troubleshooting system
Jacki O'Neill, Stefania Castellani, Frederic Roulland, Nicolas Hairon, Cornell Juliano, Liwei Dai
March 2011
Talking about (my) Generation’: Creativity, Practice, Technology & Talk
David Martin, Jacki O'Neill, Dave Randall
September 2009
Asymmetrical collaboration in print shop-customer relationships
Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey Woolfe
September 2007
The practical indispensability of articulation work to immediate and remote help-giving
Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso
November 2006
Representations Can be Good Enough
Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frederic Roulland, Peter Tolmie
January 2005
-
-
Microsoft New Future of Work Report 2023
Jenna Butler, Sonia Jaffe, Nancy Baym, Mary Czerwinski, Shamsi Iqbal, Kate Nowak, Sean Rintel, Abigail Sellen, Mihaela Vorvoreanu, Najeeb G. Abdulhamid, Judith Amores, Reid Andersen, Kagonya Awori, Maxamed Axmed, danah boyd, James Brand, Georg Buscher, Dean Carignan, Martin Chan, Adam Coleman, Scott Counts, Madeleine Daepp, Adam Fourney, Daniel G. Goldstein, Andy Gordon, Aaron L Halfaker, Javier Hernandez, Jake Hofman, Jenny Lay-Flurrie, Vera Liao, Siân Lindley, Sathish Manivannan, Charlton Mcilwain, Subigya Nepal, Jennifer Neville, Stephanie Nyairo, Jacki O'Neill, Victor Poznanski, Gonzalo Ramos, Nagu Rangan, Lacey Rosedale, David Rothschild, Tara Safavi, Advait Sarkar, Ava Scott, Chirag Shah, Neha Parikh Shah, Teny Shapiro, Ryland Shaw, Auste Simkute, Jina Suh, Siddharth Suri, Ioana Tanase, Lev Tankelevitch, Adam Troy, Mengting Wan, Ryen W. White, Longqi Yang, Brent Hecht, Jaime Teevan
MSR-TR-2023-34 | December 2023
Published by Microsoft
Microsoft New Future of Work Report 2022
Jaime Teevan, Nancy Baym, Jenna Butler, Brent Hecht, Sonia Jaffe, Kate Nowak, Abigail Sellen, Longqi Yang, Marcus Ash, Kagonya Awori, Mia Bruch, Piali Choudhury, Adam Coleman, Scott Counts, Shiraz Cupala, Mary Czerwinski, Ed Doran, Elizabeth Fetterolf, Mar Gonzalez Franco, Kunal Gupta, Aaron L Halfaker, Constance Hadley, Brian Houck, Kori Inkpen, Shamsi Iqbal, Eric Knudsen, Stacey Levine, Siân Lindley, Jennifer Neville, Jacki O'Neill, Rick Pollak, Victor Poznanski, Sean Rintel, Neha Parikh Shah, Siddharth Suri, Adam D. Troy, Mengting Wan
MSR-TR-2022-3 | May 2022
Published by Microsoft
Publication Video Video Video Video Video Video Project Project Project Project
The Unbearable Modernity of Mobile Money: Technical Report
Ishita Ghosh, Jacki O'Neill
MSR-TR-2020-6 | March 2020
Published by Microsoft
Working Digital Money into a Cash Economy
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
MSR-TR-2017-57 | December 2017
Published by Microsoft
-
Between a rock and a hard place: Negotiating Dependencies and Precarity in the On-Demand Economy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | July 2022, Vol 31(3): pp. 443-486
The Unbearable Modernity of Mobile Money
Ishita Ghosh, Jacki O'Neill
Journal of Computer Supported Co-operative Work | February 2020
Rethinking Financial Inclusion: From Access to Autonomy
Srihari Hulikal Muralidhar, Claus Bossen, Jacki O'Neill
Journal of Computer-Supported Cooperative Work | June 2019, Vol 28(3-4): pp. 511-547
David B. Martin Best Paper Award at European Conference on Computer-Supported Cooperative Work 2019
Rethinking MOOCs: The Promises for Better Education in India
David Nemer, Jacki O'Neill (jaoneil)
International Journal of Information Communication Technologies and Human Development | January 2019, pp. 36-50
Digitizing Monetary Ecologies: Intended and Unintended Consequences of Introducing a Financial Management App in a Low-Resource Setting
Srihari Hulikal Muralidhar, Claus Bossen, Apurv Mehra, Jacki O'Neill
Proceedings of ACM on Human-Computer Interaction | November 2018, Vol 2(CSCW)
Article No. 72
Working Digital Money into a Cash Economy: The Collaborative Work of Loan Payment
Jacki O'Neill, Anupama Dhareshwar, Srihari Hulikal Muralidhar
Journal of Computer Supported Cooperative Work (CSCW) | July 2017, Vol 26(4): pp. 733-768
Turking In A Global Labour Market
David Martin, Jacki O'Neill, Neha Gupta, Benjamin V. Hanrahan
Computer Supported Cooperative Work (CSCW) | January 2016
This is an almost final version, the final version is on the Springer site
Lifting the mantle of protection from Weber’s presuppositions in his theory of bureaucracy
Graham Button, David Martin, Jacki O'Neill, Tommaso Colombino
Human Studies | May 2012
Event extraction for legal case building and reasoning
Nikolaos Lagos, Frederique Segond, Stefania Castellani, Jacki O'Neill
Intelligent Information Processing V | January 2010
Designing technology as an embedded resource for troubleshooting
Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Frederic Roulland
Computer Supported Cooperative Work (CSCW) | June 2009
Designing for diagnosing: Introduction to the special issue on diagnostic work
Monika Büscher, Jacki O'Neill, John Rooksby
Computer Supported Cooperative Work (CSCW) | June 2009
-
Colour, it’s just a constant problem’: an examination of practice, infrastructure and workflow in colour printing
David Martin, Jacki O'Neill, Tommaso Colombino, Frederic Roulland, Jutta Willamowski
Computer Supported Cooperative Work, 2 | Published by Springer | 2010