Twitter: A Biography
Is Twitter a place for sociability and conversation, a platform for public broadcasting, or a network for discussion? Digital platforms have become influential in every sphere of communication, from the intimate and everyday to the public, professional, and political. Since…
In the news | La Vanguardia
Fixed contracts are going down in history
When I started working at Microsoft, we were worried that work automation would leave people jobless...
In the news | El Pais
Mary Gray: “Today’s economy depends on ‘ghost workers'”
The author and Mary Gray argues that platform work could make the work of hundreds of millions of people invisible and that this tends to alienate and precarious their situation. Ask for new laws and a new social contract...
In the news | C-SPAN
MIT Work of the Future | Mary L. Gray discusses “Ghost Work”, the workforce that drives large tech companies
Mary Gray talked about her book, Ghost Work: How to Stop Silicon Valley from Building a New Global Underclass, in which she reported on the workforce that drives large technology companies like Amazon, Google, and Uber.
In the news | Washington Post
A conservative YouTube star just lost his income stream for homophobic slurs. Here’s what happened, and why
Tarleton Gillespie, a principal researcher at Microsoft Research, discusses the content-moderation efforts of YouTube and other social media platforms.
In the spirit of "Nickel and Dimed", a necessary and revelatory expose of the invisible human workforce that powers the web—and that foreshadows the true future of work.
In the news | Wired
When Algorithms Think You Want to Die
Opinion: Social media platforms not only host troubling images of suicide and self-harm, they end up recommending it to the people most vulnerable to it.
In the news | Slate
Facebook’s Blueprint Needs a Blueprint
Mark Zuckerberg's plan for an independent council to review controversial content moderation decisions leaves some important questions unanswered.
In the news | Slate
A Little Less Conversation
Some people thought the laying of the trans-Atlantic cable might bring world peace, because connecting humans could only lead to better understanding and empathy. That wasn't the outcome—and recent utopian ideas about communication have also met with a darker reality.