What to do if your mouse isn't working

You're in the middle of an important task on your laptop, and suddenly, your mouse stops working. While this is undoubtedly frustrating, you don't have to worry: discover simple steps to get your laptop mouse working again and determine when it might be time for a new mouse.

If you have a laptop, you have options

Most laptops have a built-in touchpad that you can use to navigate through your apps and documents. But some laptop users prefer the convenience of a mouse—especially a mouse designed for travel and portability that can be connected with a wireless or Bluetooth® connection. These accessories can enhance your productivity, whether you're using a traditional laptop or setting up a 2-in-1 device with additional peripherals.

How to troubleshoot your mouse

If your screen cursor doesn’t respond when you wiggle the mouse, here are some troubleshooting tips that can help you figure out what’s going on.

Check the basics

Before diving into complex solutions, start with the basics. Make sure your mouse is properly connected to your laptop. If it's a wireless mouse, ensure the batteries are charged and the receiver is plugged in securely. Sometimes, a simple loose connection is the root cause.

Restart your device

A quick restart often resolves minor glitches. If your laptop mouse isn't working, save your work, close all applications, and restart your PC. This simple step can easily restore your mouse's functionality.

Update or reinstall drivers

Drivers are the piece of software that enable your accessories to function properly, and outdated or corrupted drivers can cause issues with your mouse. Visit your device manufacturer's website to download the latest mouse drivers. You can update drivers directly through Windows 11 by opening the Device Manager and locating your mouse. Right-click on your mouse’s entry, select Properties > Drivers and choose "Update driver” if there’s a new version available.

Clean your mouse

Dust and debris can hinder your mouse's functionality. Disconnect your mouse and gently clean the optical sensor with a soft, lint-free cloth. Ensure that there are no visible obstructions on the mouse's surface.

Test with another mouse

If you have an extra mouse, try connecting a different one to your laptop. If this new mouse works, your original mouse might be the problem. Consider replacing it.

Check for viruses or malware

Malicious software can interfere with your device’s hardware and any connected accessories, including the mouse. Run a thorough scan with a trusted antivirus program such as Windows’ Microsoft Defender in to detect and remove any potential threats causing the issue.

When to visit a professional or replace your mouse

If the steps above don’t help and your 2-in-1 or laptop mouse still isn’t working, it may be time to consult a professional technician. There could be a hardware issue that requires expert attention or possible replacement of internal components.

It could also be time to replace or upgrade your existing mouse to a modern version that is designed for versatility. The Surface Arc Mouse, designed for the latest Surface laptops and 2-in-1 devices like the Surface Pro 9 and Surface Laptop 5, is notable for its ability to snap flat for maximum portability. It also features reliable wireless Bluetooth connectivity for the ultimate in convenience.

To explore the suite of Surface accessories, learn about their compatibility, and find the combo that works best for your needs, you can compare Surface devices quickly and easily online.