What to do if your PC’s camera isn't working

How to test your laptop camera

Before attempting any fixes, it's essential to determine whether the problem is with the camera itself or some software-related issue. Test your device camera by starting a meetings app such as Microsoft Teams.

In the latest version of Teams, you can check on your camera without having to make a call or join a meeting. Select the three dots in the upper right of your Teams screen, then select Settings > Devices. In this screen, scroll down to Video Settings. Here, you should see the output of your camera and be able to assess your video quality. Be sure that you have the right camera selected in the dropdown box, and that you have your sliding camera shutter open.

What you can do if your camera isn’t working

If you don’t see any video from your camera test, or if the light next to your camera isn’t on, further troubleshooting might be necessary. Here are some steps you can take in order to determine what’s going on:

• Restart your device: Sometimes, a simple restart can resolve software glitches. Restart your laptop and check if the camera is working after the reboot.
• Update camera software and drivers: Outdated drivers and software can often cause camera problems. Fortunately, firmware or driver updates for the hardware are free and easy to download. Go to the manufacturer's website, or the Windows 11 Device Manager, to update your camera drivers.
• Run a malware scan: Malware or viruses can interfere with your camera's functionality. Run a trusted antivirus program to scan and remove any potential threats.

When to consider hardware issues with your laptop camera

If none of these software-related fixes work, it's possible that your device has a hardware problem. Here are some signs that suggest a hardware issue:

• Physical damage: If your camera lens is cracked or damaged, it will likely need to be replaced.
• Connection problems: An internal cable or physical connector might be loose or damaged as a result from jostling or fall damage on your laptop.
• No camera detected: Even after trying the above software fixes, your device still does not detect a camera device. This might mean that the entire camera unit isn’t working.
• Unusual noises: If you hear unusual clicking or buzzing sounds coming from your device when you attempt to use the camera, it may indicate a hardware issue.

In such cases, you should contact a professional technician or the laptop manufacturer's customer support for assistance. It's best not to attempt DIY repairs, as you could further damage your device. Instead, seek professional assistance to diagnose and fix the problem.

Consider accessories such as an external camera

As laptop cameras are integrated into our device displays, repairing them can be more complex compared to other accessories.

If you need access to your camera, consider upgrading to an external camera: not only will you get great video quality and responsiveness, but additional features like facial recognition and auto light adjustment will ensure that you look your sharpest. The Microsoft Modern Webcam, for example, is a powerful accessory designed to be compatible with Surface laptops and 2-in-1 devices.

By identifying whether it's a software or hardware problem, you can figure out what exactly is wrong with your laptop camera that’s not working. And it's always wise to seek professional help to ensure your camera is back in working order, helping you stay connected and capture those memorable moments. Consider Surface devices to ensure powerful image processing and clearest connection to group meetings, video chatting, or connecting with your friends and loved ones.