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Dynamics 365

Dynamics 365 support

Access Dynamics 365 standard support and browse additional support options and pricing.
Standard

Included with any Dynamics 365 purchase

Best for businesses operating a simple environment or using a full-service partner

Professional Direct (Available in English only)
Professional Direct Support

Originally starting from USD$9.00 now starting from USD$9.00

USD$9.00 USD$9.00

user/month

Best for businesses with a continuously operating production environment requiring faster response times and access to experts for advisory and escalation services

Unified Enterprise

Custom—contact your sales representative for pricing

Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies

Pricing and licensing overview
Standard
Professional Direct
Unified Enterprise
 
Best for businesses operating a simple environment or using a full-service partner
Best for businesses operating a continuous, ongoing production environment requiring faster response times and access to experts for advisory and escalation services
Best for businesses that need comprehensive end-to-end support for the entire organization, covering all Microsoft technologies
Microsoft product coverage
Dynamics 365
Dynamics 3651
All Microsoft products
Community forums
Supported
Supported
Supported
Service dashboard
Supported
Supported
Supported
Web and phone incident submission
Supported
Supported
Supported
Access to self-help portals
Dynamics 365 admin center
Dynamics 365 admin center
Services Hub
As-needed break/fix incidents
Supported
Supported
Supported
Support
Fastest response time (for critical incidents)
<1 hour
<1 hour with priority routing
<1 hour with priority routing
As-needed online training
Supported
Supported
Supported
Service delivery management
Pooled
Assigned
Priority handling
Supported
Supported
Escalation management
Supported
Supported
Technical webinars
Supported
Supported
Advisory services
Supported
Supported
Monthly service reviews
Supported
On-demand2
Proactive services
Supported
Supported
On-demand workshops
Supported
Remote diagnostics and reporting
Supported
Onsite services
Supported
Enhanced solutions
Supported
Cost
Included with any Dynamics 365 purchase
USD$9.00/user/month
(minimum 20 users)

Contact your sales representative for pricing
  • [1] Professional Direct does not cover Business Central. Business Central customers should contact their reselling partner to get help with technical problems. Learn more at Help and Support and Find a Reselling Partner.
  • [2] On-demand assessments with as-needed setup and configuration services.

Partner support

Find a partner with the right skills, services, or industry background to help your organization identify and implement Dynamics 365 solutions.
Find a partner

FAQs

  • Professional Direct Support 

    Directly from Microsoft online or contact your Microsoft representative to add it to your Microsoft Enterprise Agreement.

    Unified Support

    Contact your Microsoft representative for purchasing information.

  • Submit a new support request based on your product or service and customer support plan.

    Standard

    Professional Direct

    Visit the Microsoft Power Platform admin center

    Unified Enterprise

    Visit Microsoft Services Hub.

    If you’re using previous versions of Dynamics 365 apps, submit support requests through Microsoft Support for business.

  • Technical support

    All plans include technical support. When you have a technical issue with your application, open a support request with Microsoft.

    Advisory support

    Only the paid support plans include advisory services. When you need to get a recommendation, general advice, best practices, or guidance on how to use the products, submit an advisory ticket.

  • No, a Microsoft paid support plan is an additional resource that can be used by both you and your partner.

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