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Dynamics 365

Transform service experiences with AI

Empower teams to personalize engagement, work smarter, and drive efficiency using AI-powered solutions.
OVERVIEW

Deliver modern customer experiences

See how to personalize interactions across every touchpoint, improve productivity, and increase operational efficiency with Dynamics 365.

Reimagine service with Dynamics 365

  • Quickly route every customer to the best-suited service representative through any channel they prefer.
    Diagram showing a smiling woman talking on the phone in the center A chat window of Northwind Virtual Assistant pops up over a website. The chat discusses expediting an order
  • Automatically resolve issues and reduce call volume with AI-powered chatbots that deliver engaging experiences.
    A chat window of Northwind Virtual Assistant pops up over a website. The chat discusses expediting an order
  • Identify engagement opportunities and tailor interactions based on real-time insights and customer journey analytics.
    Screenshot of a CRM system showing customer details for Diane Prescott, including contact information
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Products

Enhance service experiences and operational efficiency

Dynamics 365 Customer Service

Support service representatives with AI-powered tools that help them drive faster resolution.

Dynamics 365 Contact Center

Engage customers efficiently across every engagement channel using a Copilot-first contact center.

Dynamics 365 Field Service

Empower frontline workers with AI-powered tools that deliver exceptional service.

Dynamics 365 Customer Insights

Understand your customers and orchestrate connected marketing experiences using customer data.
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Research insights

Microsoft recognized by industry analysts

Discover why Microsoft was named a Leader in
The Forrester WaveTM: Customer Service Solutions, Q1 2024.
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Success stories

Customers delivering exceptional service

A woman wearing a headset sits on a red couch near a large window, working on a laptop.
Next steps

Try for free

Get hands-on experience with Dynamics 365 business applications for 30 days.

Take a guided tour

See how to support service representative productivity across channels with a closer look at Dynamics 365.

Get answers from experts

Request additional guidance from the Dynamics 365 team.

Follow Dynamics 365