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Driving Egypt’s Digital Transformation with Cloud & AI - Part 1 (MCIT)
Insights from Ministry of Communication & Information Technology (MCIT).
Government priorities
Solve society's biggest challenges by leveraging digital technologies that help to deliver inclusive programs, transform operations, and enable thriving communities.
Deliver innovation in programs and experiences
that help make public interactions with government more accessible and inclusive.
Empower the government workforce
with tools, processes, and data to effectively do their jobs.
Transform government operations and services
through efficient, resilient, sustainable operations and back-office functions.
Secure government data and protect resources
and remain compliant with pertinent regulatory requirements.
Public Sector Talks
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Driving Egypt’s Digital Transformation with Cloud & AI
Insights from Information & Decision Support Center (IDSC)
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Driving Egypt’s Digital Transformation with Cloud & AI
Insights from Ministry of Communication & Information Technology (MCIT)
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The Digital Evolution of Czech Transport Services
How CENDIS is leveraging cloud and cutting-edge technologies to streamline transportation services and enhance mobility in the Czech Republic.
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PS Talks Department of Health in Abu Dhabi
Learn how the Department of Health in Abu Dhabi (DOH) is harnessing the power of AI to transform healthcare and set new standards for patient care.
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Kuwait's Central Agency for Information Technology (CAIT): a visionary AI strategy
Learn how Kuwait’s National AI Strategy, built in partnership with Microsoft, is setting a new standard for innovation and progress by integrating AI across critical sectors such as healthcare, education, and energy, ultimately positioning Kuwait as a true leader in technology and AI advancements.
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Kuwait's Public Authority for Disability Affairs (PADA): The Digital Accessibility for All Initiative
Learn how Kuwaiti Government is leveraging advanced technology to optimize digital resources for people with disabilities, fostering a more inclusive society.
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Croatian Ministry of Education: Empowering Education through AI
Learn about the collaboration between CARNET, the Croatian Academic & Research Network, and Microsoft to digitally transform Croatia's education system using AI. Through the AI-Brain project, CARNET introduced AI to one-sixth of Croatian schools, enhancing education and empowering students with the knowledge needed for their future careers.
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Pioneering AI initiatives: The Albanian Government
Discover the Albanian Government's transformative journey with Microsoft, leveraging cutting-edge AI technologies in areas such as public services, public justice, procurement, finance, and cybersecurity, aimed to enhance efficiency, fight corruption, and drive national growth.
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Microsoft's trusted and responsible AI
Discover Microsoft's commitment to support governments in leveraging the public cloud and AI to digitize education, improve public service delivery and transform citizens’ experiences, all while meeting their compliance, security and policy requirements.
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City of Alkmaar in The Netherlands
Learn how City of Alkmaar leveraged real-time data insights enabled by a Digital Twin solution to enhance road safety, streamline transportation, and modernize the city.
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The story of Greek Revenue Agency
Discover how a public electronic invoicing platform is helping companies in Greece to fulfill their tax obligations and the state to better support local economy.
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The story of Irish Courts
Learn how Ireland improved the management of legal cases and digitized the Jury response process for members of the public.
Government Sectors
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4 keys to the future of public finance with Microsoft 365 Copilot for Finance
Discover how cloud and AI solutions, such as Microsoft 365 Copilot for Finance help public finance agencies simplify taxation, improve budgeting, and mitigate fraud and corruption.
AI for Public Finance in Central & Eastern Europe, Middle East & Africa
AI is revolutionizing how Public Finance agencies tackle society’s biggest challenges. From faster processing and reduced tax burdens to better fraud detection and transparency, AI empowers you to serve people more efficiently.
Public Finance priorities
Increase transparency and efficiency and combat financial fraud while fostering economic development.
Simplify the taxpayer experience and revenue collection
Promote fiscal compliance using digitally secure and comprehensive revenue collection services.
Cloud and AI are shaping the future of tax administration in 5 essential ways
Drive informed budgeting for economic development
Proactively drive economic resilience and financial inclusion through cross agency collaboration.
How AI is revolutionizing Trade: A report by World Economic Forum Trade & Investment
Mitigate fraud and corruption in public finance
Enable anti-corruption efforts through trusted, sustainable technological innovation and prevent waste, abuse & fraud of public funds.
Microsoft for Public Finance
Reignite the economy and drive financial accountability in Central and Eastern Europe, Middle East and Africa region.
eBook: AI for Finance
This eBook introduces you to the world of AI-supported finance with practical exercises. Say goodbye to time-consuming processes and error-prone manual tasks with your personal finance assistant, Microsoft 365 Copilot!
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3 ways to improve access to justice through court modernization
Advanced technologies like generative AI help courts in 3 main ways: integrating data with cloud-based case management systems, providing remote access to court proceedings, and using AI-enabled online portals and mobile applications to enhance user experience. These advancements aim to make judicial processes more efficient, accessible, and transparent.
eBook: AI for Legal Operations
Discover how Microsoft 365 Copilot can make your legal work more efficient than ever, as routine tasks can be completed in no time: analyzing complex legal documents or precisely drafting legal briefs.
Public Safety and Justice priorities
Empowering agencies. Improving operations. Protecting communities.
Transform emergency response
Integrate systems, modernize communications and automate processes with public safety software.
Enhance investigations & analysis
Automate the acquisition, processing and distribution of investigative data and enhance analysis.
Modernize court operations
Digitize justice systems to accelerate secure and transparent proceedings.
Digitize offender management
Simplify post-trial transitions with offender case management solutions.
Mitigate cybersecurity and compliance risks
Build and deploy robust solutions that support mission-critical operations and meet our privacy and security commitments.
Microsoft for Justice
Empowering Public Safety and Justice agencies. Improving operations. Protecting Communities in Central and Eastern Europe, Middle East and Africa.
AI for Local and Central Governments in Central & Eastern Europe, Middle East & Africa
AI is transforming the way Local and Central Governments operate for everyone, helping employees work smarter, improving services for citizens, and empowering policymakers with data-driven insights.
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AI for Public Health and Social Services
AI is no longer a future concept but a present-day imperative for Public Health and Social Services agencies for building more efficient, equitable, and impactful systems that demonstrably improve lives.
Transforming Health and Social Delivery
Discover how, with the help of cloud computing, automation, and AI, public sector organizations can work more efficiently and deliver coordinated and person-centric care to vulnerable individuals.
3 ways that AI is driving the evolution of social services
AI has quickly emerged as a uniquely transformative solution in delivering social services: from enhancing constituent experiences with easier access to information, to boosting the efficiency and effectiveness of staff, to enhancing processes and outcomes with advanced analytics.
Public Health and Social Services priorities
Creating opportunities for safety, wellness and prosperity by using innovative public health and social service technologies.
Provide coordinated care for vulnerable people
Enable aware, connected, and coordinated public and social servants to deliver optimal outcomes for those struggling in communities.
A state-of-the-art solution designed to close gaps in government service delivery
Optimize benefit eligibility and financial stewardship
Safeguard and efficiently distribute subsidies while preventing fraud, waste, and abuse.
Microsoft and AI can help modernize benefits delivery and improve trust
Enable safe and healthy populations
Protect and improve the health of all people and their communities.
Microsoft for Public Health
Better serve your constituents and communities. Create opportunities for safety, wellness, and prosperity in Central and Eastern Europe, Middle East and Africa.
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AI for Transportation and Public Infrastructure in Central & Eastern Europe, Middle East & Africa
AI is making cities smarter and safer. Explore how AI powers urban planning, traffic management, and public engagement. Discover regional examples and insights for your city's AI transformation
A New Era of Tech empowered cities
IDC research provides insights into how local and central governments are investing in Generative AI, where these investments are taking place, and what the expected impacts are.
AI-powered smart cities in Abu Dhabi
UAE revolutionized city service delivery through an AI powered platform which unified nearly 950 offerings into a seamless, citizen-centric digital platform.
Industry Priorities
Deliver valued services that build trust by putting people at the center of experiences and securing sensitive public information.
Transform government operations
Deploy innovative technology to enhance government operations.
Enable intelligent transportation
Enable seamless transportation systems that are connected, accessible, efficient, and sustainable.
Deliver city-wide urban innovation
Provide trusted digital experiences and easy-to-use capabilities that enhance resident services.
Microsoft empowers city governments on the road to AI adoption
Accelerate development and upgrades
Plan, build, maintain, and upgrade secure facilities with increased efficiency.
Building tomorrow’s cities today: the role of AI in shaping urban futures
Microsoft for Critical Infrastructure
Microsoft helps Government agencies in Central and Eastern Europe, Middle East and Africa digitally transform to fill service gaps, improve efficiency, and enhance security.
Welcome to the Future of Infrastructure
Listen to in-depth interviews with public sector and business leaders, entrepreneurs, artists, and city planners behind today’s most important infrastructure projects.
GDPR and Generative AI
GDPR and Generative AI – A Guide for the Public Sector
We are delighted to announce the launch of our white paper, GDPR and Generative AI – A Guide for the Public Sector, available in 12 languages. This paper is aimed at empowering public sector organizations to harness the full potential of Microsoft’s generative AI solutions while complying with their obligations under the General Data Protection Regulation (GDPR).
News from local markets
Learn about special Microsoft initiatives and news in countries from Central & Eastern Europe, Middle East & Africa region, aimed to accelerate sustainable development and digital economies, unlock new opportunities, drive innovation and growth, and transform the lives of people.
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Improved justice in Nigeria through multi-agency collaboration
Microsoft recently expanded its longstanding relationship with the Judiciary of Nigeria by establishing a partnership with the Federal High Court to strengthen the country's capacity to investigate, prosecute, defend, and adjudicate terrorism and atrocity cases.
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Microsoft Promotes Naim Yazbeck to President, Middle East and Africa
In his new role, Yazbeck will oversee Microsoft’s operations across the Middle East and Africa region, driving strategic initiatives that accelerate digital transformation, expand cutting-edge cloud infrastructure, and scale AI skilling across communities.
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AI advancement in Nigeria
Nigeria has the potential to significantly reduce inequality and drive inclusive growth by strategically implementing AI across key sectors, as highlighted in Microsoft’s new white paper, conducted in partnership with PwC and Lagos Business School.
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New sovereign solutions empowering European organizations
Building on its 42-year history as a company in Europe, Microsoft is expanding its efforts with Microsoft Sovereign Cloud. This offer spans both public cloud and private digital infrastructure, ensuring Microsoft customers can choose the right balance of control, compliance and capability for their needs.
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Empowering Kuwait National AI Transformation
This comprehensive whitepaper developed by Microsoft in partnership with the Kuwaiti Government serves as a strategic guide for the Kuwaiti Government in shaping a robust and forward-thinking national AI strategy.
Sustainability and Governments
Learn how Governments can achieve environmental sustainability goals and create a better future for society.
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Microsoft Sustainability Academy is now available on-demand
If you are a Sustainability Leader, Practitioner, Data & AI enthusiast or a Business or Technical Manager eager to embed Sustainability into your Business Strategy, join us for Microsoft Sustainability Academy. This free global webinar series will teach you how to enhance your sustainability practices and more effectively manage your organization’s environmental impact.
Microsoft’s 2025 Environmental Sustainability Report
This report measures progress against our ambitious 2030 goals: to be carbon negative, water positive, and zero waste, while protecting ecosystems.
Insights from Microsoft on advancing supply chain sustainability
Our new guide outlines how data intelligence and collaboration can transform supply chains to be more agile, sustainable, and resilient.
NEW initiative in Romania to reduce the nation's carbon footprint
Romania’s Environment Fund Administration (AFM) leverages Microsoft Azure to drive Green House Solar Panels Program, allowing close to 90,000 citizens to successfully apply for a funding to set up solar panels in their homes.
Poland powers a greener future for its citizens
Learn how National Fund for Environmental Protection and Water Management in Poland drives environmental grant programs to allow citizens to obtain funding for air pollution prevention and energy efficiency home improvements.
Energy leader in Czech Republic drives sustainability
Find out how Innogy generates unique designs for custom home photo voltaic systems 25% faster while also servicing more customers more effectively, helping thousands switch to a sustainable, eco-friendly future.
Dashing towards a green future in Poland
Discover how PKP Energetyka is on the track to make Polish railways emission-free by utilizing the analytical capabilities of Power BI with Azure Machine Learning’s predictive forecasting models.
Microsoft Events
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Microsoft Ignite 2025 | November 18–21, 2025
Join us in San Francisco or online to grow your skills, build connections, and explore new technologies.
Stories & Innovations
Learn about successful technology-based projects implemented by Microsoft Government customers from Central and Eastern Europe, Middle East, and Africa.
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SMART Zambia Institute
The institute implemented Microsoft Dynamics 365 and Power Pages to launch the Citizen Portal, digitizing the way citizens feedback is handled and automatically routing queries to agents.
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Public Investment Corporation (PIC), Africa
PIC adopted Microsoft 365 Copilot to aid employees in manual work tasks. Immediate benefits include: PIC can assess and approve investments in six months instead of 12, preparing presentations takes two hours instead of two days, while creating surveys takes two hours instead of a month.
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CancerCenter.AI, Poland
The healthcare organization developed a platform which enables physicians to digitize pathology scans, rely on AI models for analysis, and collaborate remotely with other physicians.
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Abu Dhabi Government Services
Discover how TAMM is transforming government services in Abu Dhabi through an AI-powered app which puts about 950 Abu Dhabi government services at citizens fingertips.
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Hellenic Cadastre
Hellenic Cadastre uses Azure OpenAI to process property contracts swiftly, reducing processing time to under 10 minutes and cutting costs significantly while improving legal security.
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Primary School of Aš Czechia
Czech school adopted Microsoft 365 Copilot to boost efficiency in teaching and administration while preparing students for a tech-driven future. The school achieved a 60% improvement in document handling, reduced lesson prep time significantly, and improved inclusivity and communication with students and parents.
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Egyptian Tax Authority
The Egyptian Tax Authority used Microsoft-driven e-invoicing and e-receipt solutions to digitize tax returns and simplify compliance, allowing taxpayers to submit receipts and invoices through channels that best fit their systems.
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Ministry of Human Resources and Emiratization (MOHRE), UAE
MOHRE boosted productivity by 20% and safeguarded its environment with Microsoft 365 E5 and security solutions, which also improved operational efficiency and resource allocation.
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Dubai Electricity & Water Authority – DEWA
DEWA enhances the lifestyle of over 1.2 million customers through innovative technology. Discover how DEWA leverages AzureAI Services and Copilot for Microsoft 365 to enhance internal operations, reduce task completion time from days to mere hours.
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The eThekwini Municipality, South Africa
South Africa’s third-most populous city uses Microsoft Azure to optimize urban safety and water management. These innovations enhance confidence in law enforcement, streamline data management, and improve resource efficiency and service delivery.
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Petrochemical Industries Company (PIC), Kuwait
The petrochemical industry leader in the Middle East and across the globe has transformed its operations with Copilot for Microsoft 365, enhancing productivity and data security but also fostering a more professional communication style across the company.
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University of Sharjah, United Arab Emirates
University of Sharjah leaps ahead into AI-enhanced IT security with Microsoft Sentinel, Azure, and Defender for Cloud, keeping sensitive research projects, student records, and online classes highly secure while also saving on manpower and system downtime.
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Qatar’s Ministry of Communications and Information Technology
Qatar Government digitized their operations with Microsoft Azure resulting in enhanced data security and operational efficiency, and an USD7.3 million in cost savings, putting Qatar on track to achieve its Vision 2030.
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FNSS, Turkiye
As a leader in the defense sector in Turkey, FNSS transformed its internal communication with Microsoft Viva Engage allowing their staff to easily exchange ideas, collaborate, and connect.
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Qatar Social Work
The Public organization revolutionized its service to the Qatari community through adoption of Microsoft Cloud which enabled them to streamline operations, reduce costs, enhance security for critical personal data and facilitate seamless remote work and collaborative innovation.
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Information and eGovernment Authority, Bahrain
The Kingdom of Bahrain’s Information & eGovernment Authority (iGA) leveraged Microsoft 365 and Azure to improve operational efficiency and information availability, streamline government operations, enhance productivity, enabling iGA to focus on innovation and creating value-adding services to citizens.
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Qatar Post
Qatar Post has automated the processing of more than 1,000 dispatch documents daily resulting in heightened efficiency, increased accuracy, and saved valuable time for all employees.
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First National Bank, South Africa
South Africa's oldest financial institution unified its data for a holistic customer view and refined its sales and service strategies to achieve customer-centric relationship banking.
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Czech Tourism
Czech Tourism enhanced its website performance and user experience, scaling for up to 300,000 daily web visitors in peak seasons, with the help of Microsoft Azure.
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UAE Government is supporting the responsible AI
Hear from UAE’s Minister of State for AI, His Excellency Omar Sultan Al Olama on how UAE has trained hundreds of officials to make decisions that balance responsibility and ethics with promoting the potential of new technology.
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Information System Authority of Estonia (RIA)
Estonian citizens can now access vital government services in a matter of seconds as opposed to days through a communication assistant named Bürokratt which consolidates services from various government bodies.
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Romania's National Authority for Consumer Protection (ANPC)
ANPC transitioned its workforce to paperless workflows, saving two work hours daily and up to US$4,000 annually, while delivering enhanced services to consumers.
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Ashghal, Qatar
Public Works Authority of Qatar facilitates smoother employee collaborations, streamlines workflows, and accommodates 3x more meeting attendees with Microsoft Teams Phone.
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National Centre of Audiovisual Media and Communication (EKOME), Greece
EKOME enabled staff mobility and saved almost 10 hours weekly on administrative tasks through the adoption of Microsoft Cloud.
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Statistical Office of Republic of Serbia
Serbia's Statistical Office collects and publishes census results in just 1 month vs 18 previously, using Microsoft Cloud, with strong security and real-time monitoring of the data.
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National Housing Company, Saudi Arabia
The state-owned, Saudi Arabia’s leader in real estate and housing projects, improved customer satisfaction by 95 percent and enhanced its capacity for scale with Dynamics 365.
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Năvodari Town Hall, Romania
Romanian town-hall offers online access to services for 44,000 people which results in shorter queues and more efficient case resolution.
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Government of Albania
Government of Albania recovers from cyberattack in three days and builds its most resilient IT infrastructure to date with Microsoft Security solutions.
