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Empowering governments to lead in the AI era - A national strategic framework
As AI becomes integral to digital transformation, governments are exploring its potential for better public services, efficiency, and improved economic performance. Microsoft created a strategic guide for governments all over the world to support them in framing a robust national AI strategy. This guide is filled with practical insights related to implementation across key sectors, regulatory frameworks, progress monitoring and much more.
Government priorities
Solve society's biggest challenges by leveraging digital technologies that help to deliver inclusive programs, transform operations, and enable thriving communities.
Deliver innovation in programs and experiences
that help make public interactions with government more accessible and inclusive.
Empower the government workforce
with tools, processes, and data to effectively do their jobs.
Transform government operations and services
through efficient, resilient, sustainable operations and back-office functions.
Secure government data and protect resources
and remain compliant with pertinent regulatory requirements.
Government Sectors
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Building a Learning Culture for the Age of AI
Listen to Joe Whittinghill, Chief Learning Officer at Microsoft, as he shares practical insights and his own approach to building a learning culture at a time when pace of change has never been quicker.
Public Finance priorities
Increase transparency and efficiency and combat financial fraud while fostering economic development.
Simplify the taxpayer experience and revenue collection
Promote fiscal compliance using digitally secure and comprehensive revenue collection services.
Drive informed budgeting for economic development
Proactively drive economic resilience and financial inclusion through cross agency collaboration.
3 ways Microsoft AI capabilities are helping public finance agencies reignite economies
Mitigate fraud and corruption in public finance
Enable anti-corruption efforts through trusted, sustainable technological innovation and prevent waste, abuse & fraud of public funds.
Impact of generative ai on enterprise risk management in Financial services industry
Microsoft for Public Finance
Reignite the economy and drive financial accountability in Central and Eastern Europe, Middle East and Africa region.
Modernizing Cybersecurity in Public Finance Organizations
Learn about the potential effects of an attack on a Public Finance organization and what organizations can do now to protect themselves.
AI in Financial Services
Discover some of the biggest obstacles facing the financial service industry and how AI can help drive differentiated business outcomes.
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Public Safety and Justice priorities
Empowering agencies. Improving operations. Protecting communities.
Transform emergency response
Integrate systems, modernize communications and automate processes with public safety software.
Enhance investigations & analysis
Automate the acquisition, processing and distribution of investigative data and enhance analysis.
Modernize court operations
Digitize justice systems to accelerate secure and transparent proceedings.
Digitize offender management
Simplify post-trial transitions with offender case management solutions.
Mitigate cybersecurity and compliance risks
Build and deploy robust solutions that support mission-critical operations and meet our privacy and security commitments.
Microsoft for Justice
Empowering Public Safety and Justice agencies. Improving operations. Protecting Communities in Central and Eastern Europe, Middle East and Africa.
How the Microsoft Cloud and AI are transforming court operations
Courts face unique challenges modernizing technology. Generative AI and cloud computing have the potential to transform Courts operations, increase agility and efficiency and accelerate delivery of essential Justice services.
Responsible AI Transparency 2024 Report
Explore our 2024 Responsible AI Transparency Report to see how we responsibly develop generative applications, make informed release decisions, support customers in building AI, and continuously evolve our responsible AI practices.
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Transforming Health and Social Delivery
Discover how, with the help of cloud computing, automation, and AI, public sector organizations can work more efficiently and deliver coordinated and person-centric care to vulnerable individuals.
Protect Your Government Organization from Cyber Threats
As governments expand their digital ecosystem and cyber threats increase and attacks become more sophisticated, it’s never been more important than it is right now to do everything in your power to protect your digital estate and that starts with having the ability to detect threats early.
Public Health and Social Services priorities
Creating opportunities for safety, wellness and prosperity by using innovative public health and social service technologies.
Provide coordinated care for vulnerable people
Enable aware, connected, and coordinated public and social servants to deliver optimal outcomes for those struggling in communities.
NEW: A state-of-the-art solution designed to close gaps in government service delivery
Optimize benefit eligibility and financial stewardship
Safeguard and efficiently distribute subsidies while preventing fraud, waste, and abuse.
NEW: Microsoft and AI can help modernize benefits delivery and improve trust
Enable safe and healthy populations
Protect and improve the health of all people and their communities.
Gov Chat: Cloud Conversations
Government and public sector organizations have specific regulations they must abide by when adopting cloud technology. In this series, we talk about how you can use the cloud and still maintain data residency requirements.
Microsoft for Public Health
Better serve your constituents and communities. Create opportunities for safety, wellness, and prosperity in Central and Eastern Europe, Middle East and Africa.
Transform the Future of Healthcare with AI
Discover how AI can make a significant impact on the world of healthcare, including real AI applications already being used to enhance patient experience, automate care management and clinical documentation, accelerate medical research, and deliver high-quality, cost-effective care.
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Industry Priorities
Deliver valued services that build trust by putting people at the center of experiences and securing sensitive public information.
Transform government operations
Deploy innovative technology to enhance government operations.
Create a Unified Data Estate to Transform Government Operations
Enable intelligent transportation
Enable seamless transportation systems that are connected, accessible, efficient, and sustainable.
NEW: Read about AI-powered tools and other technologies for intelligent transportation
Deliver city-wide urban innovation
Provide trusted digital experiences and easy-to-use capabilities that enhance resident services.
Microsoft empowers city governments on the road to AI adoption
Accelerate development and upgrades
Plan, build, maintain, and upgrade secure facilities with increased efficiency.
Building tomorrow’s cities today: the role of AI in shaping urban futures
IDC MarketScape: Smart City Platforms Assessment
Microsoft has been recognized as a leader in smart and sustainable cities IoT applications platforms by IDC MarketScape.
Microsoft’s Generative AI Cyber Defense Program for Public Sector
The number of cyber incidents targeting government agencies worldwide from December 2022 to August 2023 rose by an astonishing 150%. Public sector leaders need to make sure they are using modern security technologies, processes and approaches as well as investing the time to educate and skill or reskill their employees in this ever-changing landscape.
Microsoft for Critical Infrastructure
Microsoft helps Government agencies in Central and Eastern Europe, Middle East and Africa digitally transform to fill service gaps, improve efficiency, and enhance security.
Welcome to the Future of Infrastructure
Listen to in-depth interviews with public sector and business leaders, entrepreneurs, artists, and city planners behind today’s most important infrastructure projects.
GDPR and Generative AI
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GDPR and Generative AI – A Guide for the Public Sector
We are delighted to announce the launch of our white paper, GDPR and Generative AI – A Guide for the Public Sector, available in 12 languages. This paper is aimed at empowering public sector organizations to harness the full potential of Microsoft’s generative AI solutions while complying with their obligations under the General Data Protection Regulation (GDPR).
1. English-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
2. Polish–GDPR-and-Generative-AI-A Guide-for-the-Public-Sector.pdf
3. Bulgarian-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
4. Hungarian-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
5. Albanian-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
6. Croatian-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
7. Czech-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
8. Romanian-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
9. Slovak-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
10. South African-GDPR-and-Generative-AI-A-Guide-for-the-Public Sector Africa.pdf
11. Slovenian-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
12. Serbian-GDPR-and-Generative-AI-A-Guide-for-the-Public-Sector.pdf
News from local markets
Learn about special Microsoft initiatives and news in countries from Central & Eastern Europe, Middle East & Africa region, aimed to accelerate sustainable development and digital economies, unlock new opportunities, drive innovation and growth, and transform the lives of people.
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Empowering Kuwait National AI Transformation
This comprehensive whitepaper developed by Microsoft in partnership with the Kuwaiti Government serves as a strategic guide for the Kuwaiti Government in shaping a robust and forward-thinking national AI strategy.
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How Microsoft Ukraine is contributing to the company’s Al development
Learn from Country Manager for Microsoft Ukraine how Ukrainian team is helping the development of Copilot AI services, as well as about the increasing demand for cyber security solutions in Ukraine and the company’s support for various state bodies and displaced people amidst the ongoing conflict.
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How AI can help Europe address its key priorities
Learn from Michelle Simmons, President of Microsoft Central Europe and Central Asia how AI plays a crucial role in transforming Europe, unlocking new opportunities and fostering innovation, competitiveness and growth. Discover real examples of how AI is revolutionizing industries and addressing challenges in Europe across healthcare, retail, manufacturing, financial services, and sustainability.
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2024 is the year AI at work gets real in Southeast Europe
Learn from Kristina Tikhonova, Microsoft General Manager for South-East Europe about the great examples of AI creating business value in employee experience, customer engagement, internal business processes, and innovation in Southeast Europe.
Sustainability and Governments
Learn how Governments can achieve environmental sustainability goals and create a better future for society.
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Microsoft Sustainability Academy
If you are a Sustainability Leader, Practitioner, Data & AI enthusiast or a Business or Technical Manager eager to embed Sustainability into your Business Strategy, join us for Microsoft Sustainability Academy. This free global webinar series will teach you how to enhance your sustainability practices and more effectively manage your organization’s environmental impact.
Enabling carbon reduction in the energy industry
The energy industry is evolving in its approach to capturing, transporting, storing, and removing CO2 from the atmosphere, driven by global initiatives like the EU's industrial carbon management. Microsoft aims to achieve carbon negativity by 2030 and remove all emitted carbon since 1975 by 2050, supporting global innovation in CCS through Azure Data Manager for Energy and Microsoft Cloud for Sustainability.
Simplify reporting with real-time insight into your sustainability progress
In corporate sustainability, setting and measuring targets is key to assessing environmental impact. With Microsoft Sustainability Manager you can track metrics and monitor your organization's environmental commitments and operations.
Why is the cloud important for sustainability?
As governments work towards important environmental and sustainability goals, cloud is key. Listen to examples of governments who are already using the cloud to be more sustainable and learn how you can get started.
This is AI … for Sustainability
In this digital event, learn how Microsoft data and AI solutions can support your sustainability journey, including how other customers are already using these trusted solutions to advance their sustainability progress.
NEW initiative in Romania to reduce the nation's carbon footprint
Romania’s Environment Fund Administration (AFM) leverages Microsoft Azure to drive Green House Solar Panels Program, allowing close to 90,000 citizens to successfully apply for a funding to set up solar panels in their homes.
Poland powers a greener future for its citizens
Learn how National Fund for Environmental Protection and Water Management in Poland drives environmental grant programs to allow citizens to obtain funding for air pollution prevention and energy efficiency home improvements.
Energy leader in Czech Republic drives sustainability
Find out how Innogy generates unique designs for custom home photo voltaic systems 25% faster while also servicing more customers more effectively, helping thousands switch to a sustainable, eco-friendly future.
Dashing towards a green future in Poland
Discover how PKP Energetyka is on the track to make Polish railways emission-free by utilizing the analytical capabilities of Power BI with Azure Machine Learning’s predictive forecasting models.
Microsoft Events
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Regional: Copilot Digital Summit | October 15, 2024, 10:00 – 11:30AM (GMT+02:00)
Revolutionize your business with the power of AI. Join the Copilot Digital Summit on October 15 - a fantastic opportunity to learn how to integrate AI across your organization for growth and innovation. With insights from Microsoft leaders, customer success stories, and AI-driven strategies for productivity and protection, Microsoft Copilot Digital summit is the place to be for anyone looking to redefine productivity across organizations.
Public Sector Talks
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Kuwait's Central Agency for Information Technology (CAIT): a visionary AI strategy
Learn how Kuwait’s National AI Strategy, built in partnership with Microsoft, is setting a new standard for innovation and progress by integrating AI across critical sectors such as healthcare, education, and energy, ultimately positioning Kuwait as a true leader in technology and AI advancements.
Kuwait's Public Authority for Disability Affairs (PADA): The Digital Accessibility for All Initiative
Learn how Kuwaiti Government is leveraging advanced technology to optimize digital resources for people with disabilities, fostering a more inclusive society.
Croatian Ministry of Education: Empowering Education through AI
Learn about the collaboration between CARNET, the Croatian Academic & Research Network, and Microsoft to digitally transform Croatia's education system using AI. Through the AI-Brain project, CARNET introduced AI to one-sixth of Croatian schools, enhancing education and empowering students with the knowledge needed for their future careers.
Pioneering AI initiatives: The Albanian Government
Discover the Albanian Government's transformative journey with Microsoft, leveraging cutting-edge AI technologies in areas such as public services, public justice, procurement, finance, and cybersecurity, aimed to enhance efficiency, fight corruption, and drive national growth.
Microsoft's trusted and responsible AI
Discover Microsoft's commitment to support governments in leveraging the public cloud and AI to digitize education, improve public service delivery and transform citizens’ experiences, all while meeting their compliance, security and policy requirements.
City of Alkmaar in The Netherlands
Learn how City of Alkmaar leveraged real-time data insights enabled by a Digital Twin solution to enhance road safety, streamline transportation, and modernize the city.
The story of Greek Revenue Agency
Discover how a public electronic invoicing platform is helping companies in Greece to fulfill their tax obligations and the state to better support local economy.
The story of Irish Courts
Learn how Ireland improved the management of legal cases and digitized the Jury response process for members of the public.
Stories & Innovations
Learn about successful technology-based projects implemented by Microsoft Government customers from Central and Eastern Europe, Middle East, and Africa.
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Dubai Electricity & Water Authority – DEWA
DEWA enhances the lifestyle of over 1.2 million customers through innovative technology. Discover how DEWA leverages AzureAI Services and Copilot for Microsoft 365 to enhance internal operations, reduce task completion time from days to mere hours.
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The eThekwini Municipality, South Africa
South Africa’s third-most populous city uses Microsoft Azure to optimize urban safety and water management. These innovations enhance confidence in law enforcement, streamline data management, and improve resource efficiency and service delivery.
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Petrochemical Industries Company (PIC), Kuwait
The petrochemical industry leader in the Middle East and across the globe has transformed its operations with Copilot for Microsoft 365, enhancing productivity and data security but also fostering a more professional communication style across the company.
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University of Sharjah, United Arab Emirates
University of Sharjah leaps ahead into AI-enhanced IT security with Microsoft Sentinel, Azure, and Defender for Cloud, keeping sensitive research projects, student records, and online classes highly secure while also saving on manpower and system downtime.
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Qatar’s Ministry of Communications and Information Technology
Qatar Government digitized their operations with Microsoft Azure resulting in enhanced data security and operational efficiency, and an USD7.3 million in cost savings, putting Qatar on track to achieve its Vision 2030.
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FNSS, Turkiye
As a leader in the defense sector in Turkey, FNSS transformed its internal communication with Microsoft Viva Engage allowing their staff to easily exchange ideas, collaborate, and connect.
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Qatar Social Work
The Public organization revolutionized its service to the Qatari community through adoption of Microsoft Cloud which enabled them to streamline operations, reduce costs, enhance security for critical personal data and facilitate seamless remote work and collaborative innovation.
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Information and eGovernment Authority, Bahrain
The Kingdom of Bahrain’s Information & eGovernment Authority (iGA) leveraged Microsoft 365 and Azure to improve operational efficiency and information availability, streamline government operations, enhance productivity, enabling iGA to focus on innovation and creating value-adding services to citizens.
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Qatar Post
Qatar Post has automated the processing of more than 1,000 dispatch documents daily resulting in heightened efficiency, increased accuracy, and saved valuable time for all employees.
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First National Bank, South Africa
South Africa's oldest financial institution unified its data for a holistic customer view and refined its sales and service strategies to achieve customer-centric relationship banking.
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Czech Tourism
Czech Tourism enhanced its website performance and user experience, scaling for up to 300,000 daily web visitors in peak seasons, with the help of Microsoft Azure.
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UAE Government is supporting the responsible AI
Hear from UAE’s Minister of State for AI, His Excellency Omar Sultan Al Olama on how UAE has trained hundreds of officials to make decisions that balance responsibility and ethics with promoting the potential of new technology.
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Information System Authority of Estonia (RIA)
Estonian citizens can now access vital government services in a matter of seconds as opposed to days through a communication assistant named Bürokratt which consolidates services from various government bodies.
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Romania's National Authority for Consumer Protection (ANPC)
ANPC transitioned its workforce to paperless workflows, saving two work hours daily and up to US$4,000 annually, while delivering enhanced services to consumers.
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Ashghal, Qatar
Public Works Authority of Qatar facilitates smoother employee collaborations, streamlines workflows, and accommodates 3x more meeting attendees with Microsoft Teams Phone.
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National Centre of Audiovisual Media and Communication (EKOME), Greece
EKOME enabled staff mobility and saved almost 10 hours weekly on administrative tasks through the adoption of Microsoft Cloud.
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Statistical Office of Republic of Serbia
Serbia's Statistical Office collects and publishes census results in just 1 month vs 18 previously, using Microsoft Cloud, with strong security and real-time monitoring of the data.
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National Housing Company, Saudi Arabia
The state-owned, Saudi Arabia’s leader in real estate and housing projects, improved customer satisfaction by 95 percent and enhanced its capacity for scale with Dynamics 365.
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Năvodari Town Hall, Romania
Romanian town-hall offers online access to services for 44,000 people which results in shorter queues and more efficient case resolution.
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Government of Albania
Government of Albania recovers from cyberattack in three days and builds its most resilient IT infrastructure to date with Microsoft Security solutions.
Stay informed about Microsoft for Governments in Central & Eastern Europe, Middle East, and Africa
