Transitioning from Skype for Business to Microsoft Teams
Skype for Business Online was retired in 2021.
Plan your upgrade with our help
Use the framework below to optimize your transition to Teams. Enlist your team, prepare your users, and execute your upgrade with our help. Not a Skype for Business customer? Visit Success with Teams.
Enlist project stakeholders
Ensure project success with help from an upgrade project team that has representatives from business and IT, and includes designated IT pro, admin, and user readiness leads.
Define project scope
Take time to define key project logistics including scope, business goals, success metrics, risks, and timeline so stakeholders are aligned and working towards the same outcomes.
Plan technical readiness and user readiness
Confirm your environment is set up for success by understanding your user communities and designing a readiness plan to increase behavior change, adoption, and value realization.
Implement your upgrade
Decide when to upgrade your organization. Pilot Teams and run Skype and Teams together before transitioning fully to Teams to ensure the best experience with minimal disruption.
Achieve operational excellence
Monitor your network and measure user satisfaction regularly to ensure consistent, quality experiences, sustained adoption growth, maximum business value, and ongoing optimization.
Additional Teams guidance resources
Frequently asked questions (FAQ)
Attend upgrade planning webinar
View Skype to Teams roadmap
Follow Microsoft FastTrack