July 2024

Jul 18, 2024   |   Cristine Jung-Fassnidge

Enhancing space management internally at Microsoft with Wi-Fi data

Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right leads to important questions: How can organizations understand the best use of their building spaces, including offices and common spaces, while providing better experiences for their employees? How can they...

Jul 11, 2024   |   Eric Scheffler

Running our customer service and support contact centers on Microsoft Azure

Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT organization, recently migrated our global Microsoft customer service network to Microsoft Azure, creating a cloud network-based solution to connect our customers to the support services they need at Microsoft....