Author: Jason Kellington
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Securing the borderless enterprise: How we’re using AI to reinvent our network security
The modern enterprise network is complex, to say the least. Enterprises like ours are increasingly adopting hybrid infrastructures that span on-premises data centers, multiple cloud environments, and a diverse array of remote users. In this context, traditional security tools are still playing checkers while the malicious actors are playing chess. To make matters worse, attacks Read More
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Enabling modern support at Microsoft with AI
We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the company’s IT organization—are using autonomous AI agents built on platforms such as Microsoft Copilot Studio Read More
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Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our support workflow, improving the support experience for our employees, and raising the bar for AI-powered Read More
All posts by Jason Kellington
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Supercharging our enterprise with Windows 11 and AI PCs
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. AI is no longer a buzzword—it’s the engine driving…
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Accelerating workplace productivity at Microsoft with Windows Recall
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Have you ever struggled to find an important document…
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Hardening our digital defenses with Microsoft Baseline Security Mode
Security isn’t just a feature—it’s a foundation. As threats grow more varied, widespread, and sophisticated, enterprises need to rethink how they protect their environments. That’s why we, in Microsoft Digital, the company’s IT organization, took a necessary step forward and…
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Transforming security and compliance at Microsoft with Windows Hotpatch
Security updates are essential, and every security admin knows that when it comes to applying these updates, faster is better to mitigate the risk. However, security updates have always come with a catch: Windows needs to reboot to apply them.…
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Closing the deal with Microsoft 365 Copilot for Sales at Microsoft
Microsoft Digital stories We didn’t just hope Microsoft 365 Copilot for Sales would make a difference for our sales team here at Microsoft—we measured it. The results were outstanding. In the first few months after adopting Copilot for Sales, our…
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From pain to perfection: How our Microsoft Elite employees enhance your experience with our products
For 10 years, a selection of our top, most industrious employees have been getting early access to our products so they can find and help us fix problems before we ship them to you. This year is the 10-year anniversary…
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Enabling real-time multi-employee collaboration at Microsoft with Copilot Pages
Copilot Pages is a dynamic, persistent canvas in Microsoft 365 Copilot Chat designed for multiplayer collaboration. With Pages, you can turn Copilot responses into durable insights with a side-by-side page that you can edit and, when you’re ready, share with…
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Empowering flexibility: Our guide for deploying and driving adoption of Microsoft Places
Our guide for deploying and driving adoption of Microsoft Places A how-to guide from Microsoft Digital sharing the lessons we’ve learned implementing Places to create a more flexible, efficient, and productive workplace. Understanding the impact of flexible work Flexible work…
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Deploying our new ‘game changing’ Interpreter agent in our meetings at Microsoft
The new Interpreter agent in Microsoft Teams meetings is transforming the lives of our employees who must speak a second language at work. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to…
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Empowering employees with the Microsoft Power Platform at Microsoft
At Microsoft, our employees are using the Microsoft Power Platform to bring their ideas and visions to life. It’s our low-code development suite that anyone—not just developers—can us to create apps, automate workflows, and analyze data. In Microsoft Digital, the…
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Reimagining content management at Microsoft with SharePoint
This story reflects updated guidance from Microsoft Digital—it was first published in August 2024. At Microsoft, we use SharePoint extensively across the company, including in Microsoft Digital—the company’s IT organization—where we’re taking advantage of its AI-powered add-on features to transform…