End user services and support
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Powering our Microsoft 365 Copilot adoption with gamification
When it comes to powering Microsoft 365 Copilot adoption rates internally here at Microsoft, it’s game on. Literally. We were the first enterprise to fully deploy Copilot in 2024, and now, not two years later, our use of the company’s…
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Deploying Microsoft 365 Copilot in Viva Engage at Microsoft
Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft. It’s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and it’s how we listen and…
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Becoming a Frontier Firm: Our IT playbook for the AI era
Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI era, where AI-agents are digital colleagues rather than peripheral tools. “Agents are the most significant technological change we’ve seen since…
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Deploying Microsoft Agent 365: How we’re extending our infrastructure to manage agents at Microsoft
The number and sophistication of agents that our employees are building here at Microsoft is growing rapidly. To help us and all enterprises respond to this new opportunity, the company just announced Microsoft Agent 365 at Microsoft Ignite. This product…
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Supercharging our enterprise with Windows 11 and AI PCs
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. AI is no longer a buzzword—it’s the engine driving…
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Accelerating workplace productivity at Microsoft with Windows Recall
Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. Have you ever struggled to find an important document…
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Hardening our digital defenses with Microsoft Baseline Security Mode
Security isn’t just a feature—it’s a foundation. As threats grow more varied, widespread, and sophisticated, enterprises need to rethink how they protect their environments. That’s why we, in Microsoft Digital, the company’s IT organization, took a necessary step forward and…
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Powering agentic AI adoption at Microsoft: Our ‘Customer Zero’ story
At Microsoft, we are enabling our employees, teams, and organizations to build AI agents to help them complete important tasks—from individual employees in the personal productivity tenant all the way to enterprise-wide agents that are available to everyone. Engage with…
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The agentic future: How we’re becoming an AI-first frontier firm at Microsoft
The rate of change for AI tools and technology continues to accelerate, and new opportunities to reimagine business processes and employees’ day-to-day work are emerging. Agents are the force driving this evolution forward. Agents are specialized AI tools built to…
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Accelerating employee services at Microsoft with the Employee Self-Service Agent
Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in hundreds of locations around the world. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a…
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Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal with a facilities-related service request.…
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‘Putting your meetings in your earbuds’: How we now catch up on missed meetings with Audio Recap podcasts
Here at Microsoft, we’re putting our meetings into our earbuds. That’s the best way to think about the new Audio Recap feature in Microsoft Teams. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are…