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Location-based routing enables Microsoft India move to Microsoft Teams
Editor’s note: This story has been updated with new details and updated terminology. Location-based routing helped Microsoft overcome the challenge of finally moving its employees in India from Skype for Business to Microsoft Teams. Made…
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Measuring the success of our Microsoft 365 Copilot rollout at Microsoft
Microsoft 365 Copilot is a first-of-its-kind technology and demands a first-of-its-kind adoption process. We’re using new approaches to learning and development, community engagement and, of course, measuring success. Microsoft Digital, the company’s IT organization, has…
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How we’re recapping our meetings with AI and Microsoft Teams Premium at Microsoft
Traditionally, missing a meeting—or even just a part of it—could mean being left behind while the rest of the team pressed forward. Referring to prior meetings was tedious, requiring employees to sift through hours of…
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Microsoft’s upgraded transportation experience arrives in Puget Sound
There’s no doubt—hybrid work is the new norm. To adapt to the new world of hybrid work and achieve its vision of a truly modern employee experience, Microsoft is prioritizing the improvement of employees’ daily…
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Modernizing Microsoft’s internal Help Desk experience with ServiceNow
Microsoft is transforming the experience of our internal IT helpdesk agents and, using ServiceNow IT Service Management, we’re improving the experience our employees have when they request IT help. We’ve transitioned the traditional and custom…
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Deploying Microsoft 365 Copilot in four chapters
What this guide contains Intro: Deploying Microsoft 365 Copilot Chapter 1: Getting governance right Chapter 2: Implementation with intention Chapter 3: Driving adoption to capture value Chapter 4: Building a foundation for support Appendix: Downloadable…
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Unpacking Microsoft’s speedy upgrade to Windows 11
[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like…
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Powering a generational shift in IT at Microsoft with AI
As the IT team at Microsoft, we in Microsoft Digital have experienced monumental shifts in the way we build, deploy, manage, and support information technology. The most recent generational shift happened in 2020, spurred by…
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The AI Revolution: How Microsoft Digital (IT) is responding with an AI Center of Excellence
Copilot for Microsoft 365 Deployment and Adoption Guide Read our step-by-step guide on deploying Copilot for Microsoft 365 at your company. It’s based on our experience deploying it here at Microsoft: Full version eBook version…
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Getting more out of Microsoft 365 Copilot with purposeful prompts
Editor’s note: This is the fifth video in our ongoing series that showcases our in-house experts using real-world scenarios to explore the transformative capabilities of Microsoft 365 Copilot. Robert Gates likens Microsoft 365 Copilot to…
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‘Got a question?’ Boosting employee engagement at Microsoft with Dynamics 365 and Power Platform
A decade ago, an email inbox was the primary tool that Microsoft Human Resources (HR) used to interact with employees. Today, Dynamics 365 and Microsoft Power Platform have transformed how Microsoft HR connects with and…
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How we’re delivering demos in Microsoft 365 Copilot at Microsoft
Editor’s note: This is the fourth video in our ongoing series that showcases our in-house experts using real-world scenarios to explore the transformative capabilities of Microsoft 365 Copilot. For Robert Epstein, the key to a…
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