We're gradually updating threat actor names in our reports to align with the new weather-themed taxonomy. Learn about Microsoft threat actor names
SupportScam:Win32/Monitnev.A
Aliases: No associated aliases
Summary
Microsoft Defender Antivirus detects and removes this threat.
This SupportScam malware displays messages that ask you to call a tech support number. It monitors the Windows event logs and displays a message every time an application crashes.
For more help on how to spot and stop this threat:
Read: Tech support scams persist with increasingly crafty techniques
Use the following free Microsoft software to detect and remove this threat:
- Microsoft Defender Antivirus for Windows 10 and Windows 8.1, or Microsoft Security Essentials for Windows 7 and Windows Vista
- Microsoft Safety Scanner
You should also run a full scan. A full scan might find hidden malware.
Use cloud protection
Use cloud protection to help guard against the latest malware threats. It’s turned on by default for Microsoft Security Essentials and Windows Defender for Windows 10.
Go to All settings > Update & security > Windows Defender and make sure that your Cloud-based Protection settings is turned On.
Get more help
You can also visit our advanced troubleshooting page or search the Microsoft virus and malware community for more help.
If you’re using Windows XP, see our Windows XP end of support page.