Transforming the customer experience
As an IT services company, Mastek was constantly looking to increase employee productivity, enhance support, and improve delivery timelines. It wanted to chip away at inefficient processes, prolonged resolution and delivery time to enhance the overall quality of customer interactions.
By integrating Generative AI in all its key processes, Mastek was able to reshape its digital engineering practices and transform the customer experience.
Integrating Gen AI across the board
Mastek integrated Microsoft 365 Copilot, Azure OpenAI, Sales Copilot and Teams AI into its daily work practices. Across departments and employee rungs, and for a wide range of applications and use cases, Generative AI was used to improve processes, provide for quality delivery and resolve customer queries faster.
Improvements all across
With this integration, Mastek has seen 45% improved productivity and 55% quicker response or delivery time. This has naturally led to better customer experience.
Hiral Chandrana
Global Chief Executive Officer
Mastek
By integrating Generative AI into Mastek’s core services, we are reshaping digital engineering, data cloud modernisation, and customer experience transformation. Our collaboration with Microsoft underscores our unwavering dedication to innovation and excellence. Through the power of Generative AI, we lead businesses on a path of continuous evolution, unlocking unprecedented opportunities and driving true digital transformation.
45%
productivity improvement
55%
quicker response
Mastek is an enterprise digital & cloud transformation specialist that engineers excellence for customers across 40 countries.
More details at https://www.mastek.com
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