Program Agreement Supplemental Terms
The terms and conditions below apply to Customer’s volume licensing agreement, as noted.
Supplemental Terms for Microsoft Customer Agreement
Online Services Renewal for Microsoft Customer Agreement
Online Services with auto-renewal will automatically renew the day after their subscription term expires, unless Customer chooses not to renew by opting out of auto-renewal at least of 30 days before the subscription expires by updating the auto-renewal setting in Microsoft Admin Center or by contacting their reseller. Online services subscriptions for government and academic customers will not be automatically renewed unless Customer chooses the auto-renewal option.
Cancellation Policy for Microsoft Customer Agreement
Subscriptions must be cancelled within seven days (168 hours) from the date and time an order is placed (or from the subscription start date, if later) except where otherwise required by law. For details, see https://docs.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide. Subscriptions cancelled within the applicable cancellation period will receive a prorated credit or refund for unused time, calculated on a daily basis. No refunds will be provided for subscriptions cancelled after the applicable deadline.
Coterminosity for Microsoft Customer Agreement
Coterminosity allows a Customer to align the end date (or anniversary date for a multi-year subscription) of a new subscription to an existing subscription. Coterminous subscriptions must all belong to the same Customer. Coterminated end dates can be applied to monthly, annual, and three-year term subscriptions, however, new annual and three-year term subscriptions may not be coterminated with an existing monthly subscription. Charges for the first term of each coterminated subscription will be prorated based on the number of months in the initial term.
Coterminosity may not be applied to third-party, Azure, or trial subscriptions. The coterminosity option does not apply when adding a seat to a current subscription, upgrading a seat to a new or existing subscription, mid-term adjustment of subscription durations, or adjustment of subscription end dates after coterminosty is turned on.
Supplemental Terms for Select Plus Program
Select Plus requires a minimum order quantity of 500 points per pool during the first year. This order quantity requirement may be waived if a Qualified Contract is supplied.
Price Levels in Select Plus
Customer’s prices are based upon agreement between Customer and Customer’s reseller. However, Microsoft provides reseller with the following price and point criteria to help guide reseller to end customer pricing:
| Select Plus Price Level-Commercial | Annual Point Minimums per Pool |
|---|---|
| A | 500 |
| B | 4,000 |
| C | 10,000 |
| D | 25,000 |
Definition of Management for Qualified Devices
If Customer’s volume licensing agreement refers to the Product Terms, the Product List, or the PUR for defining managed Qualified Devices, the following terms apply. Customer “manages” any device on which it directly or indirectly controls one or more operating system environments. For example, Customer manages any device:
- it allows to join its domain, or
- it authenticates as a requirement to use applications while on its premises, or
- it installs agents on (e.g., anti-virus, antimalware or other agents mandated by the Customer’s policy), or
- to which it directly or indirectly applies and enforces group policies, or
- on which it solicits or receives data about, and, configures, or gives instructions to hardware or software that is directly or indirectly associated with an operating system environment, or
- it allows to access a virtual desktop infrastructure (VDI) outside of Windows SA, Microsoft Intune (Device) or Windows Virtual Desktop Access Roaming Rights.
A device that accesses a VDI under Roaming Rights only or utilizes Windows To Go on a Qualifying Third Party Device off the Customer’s premises only, and is not managed for other purposes as described here, is not considered “managed” for purposes of this definition.
Online Services in the Open Programs
Under the Open License, Open Value, and Open Value Subscription programs, the subscription period for Online Services starts at the time of product key activation and not the time of order. Once the product key is activated, Microsoft will not accept return requests submitted by Microsoft’s partners.
Customer qualifies for the Open Value program with a minimum purchase of 5 licenses. Online Services User Subscription Licenses (User SLs) can be counted toward the minimum quantity of 5 licenses. However, 5 User SLs alone does not meet the minimum for Open Value Organization Wide and Open Value Subscription. For OV Organization Wide and OV Subscription the initial order must include a minimum of 5 Desktop Platform or Desktop Component Licenses in addition to any User SLs.