Unlocking personalized engagement
Imagine you have a platform that empowers clients to listen and respond thoughtfully to their customers on multiple social channels. Now, the challenge arises: how do you personalise each interaction while adhering to brand guidelines, tone, and voice?
Meet the Locobuzz CX platform, where artificial intelligence (AI) takes center stage. Leveraging advanced AI capabilities, Locobuzz crafts tailored responses that align seamlessly with brand guidelines, ensuring a consistent and resonant brand tonality.
Custom summaries, instantly
The Locobuzz CX platform harnesses the power of AI to produce five distinct summarisation types—Quick, Detailed, Timeline, Issue, and Customer Expectation summaries. Each of these summary types is meticulously customized to address diverse informational requirements and ticket contexts. The ‘Response Assist’ feature, a key component of the AI functionality, enables the generation of instant and detailed responses, while adhering to brand guidelines and maintaining consistent tonality.
Revolutionising customer support
Leveraging the capabilities of Azure OpenAI, the Locobuzz platform has successfully streamlined the process of comprehending customer queries and making informed decisions based on that understanding. The outcome has been a substantial reduction in time spent on ticket analysis, translating into improved overall response efficiency and heightened customer satisfaction.
Vishal Agarwal
CEO
Locobuzz
Leveraging Azure OpenAI API via Locobuzz, we are redefining the customer engagement process. GenAI powers advanced features, elevating efficiency and setting a new standard in tech-driven interactions. This strategic integration with Azure OpenAI reflects our commitment to excellence, making Locobuzz the preferred choice for cutting-edge solutions in customer experience.
Streamlined ticket analysis time
Boosts response efficiency
Elevates customer satisfaction
Locobuzz is a powerful consumer experience platform committed to connecting brands with their consumers.
More details at https://locobuzz.com
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